Ofelia Robles
Dacono
Summary
Detail-oriented office team member with extensive clerical expertise and industry knowledge. Proven track record of meeting customer needs while exceeding business objectives through efficient administrative support, including mail and records coordination. Strong skills in scheduling, organizing office operations, and managing high-volume communications. Committed to fostering a collaborative environment and streamlining processes to enhance overall productivity.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Boulder Valley Family Practice
03.2020 - 10.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Routed laboratory or diagnostic results to appropriate staff
- Greeted and checked in patients, updating patient information in computer system
- Took messages from patients and promptly relayed to appropriate staff
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Conducted patient intake interviews to collect medical information and insurance details
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Entered insurance, demographics and health history into patient database
- Protected patients by observing strict HIPAA guidelines
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Called patients to confirm scheduled appointments and obtain additional details
- Assisted with filing of medical records and documents, maintaining accurate electronic files
Office Assistant
Caroline's Clean Team
01.2016 - 09.2019
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Managed reception and lobby area greeted visitors and responded to requests for information
- Received and screened high volume of internal and external communications
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Produced professional and error-free letters, presentations and spreadsheets
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient
- Prepared end-of-period payroll tax returns
- Prepared and distributed payslips to employees
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables
Education
High School -
Skyline High School
Longmont, CO05-2016
Medical Assisting
IBMC College
Longmont, COSkills
- Resourceful
- Time Management
- Professional and mature
- Strong interpersonal skills
- Call handling
- Scheduling
- Invoice processing
- Client interaction
- Filing systems knowledge
- Front desk operations
Languages
Spanish
Timeline
Medical Receptionist
Boulder Valley Family Practice
03.2020 - 10.2022
Office Assistant
Caroline's Clean Team
01.2016 - 09.2019
Medical Assisting
IBMC College
High School -
Skyline High School
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