Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Odontuya Davaasambuu

Thornton

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through and Guest-oriented hotel manager offering more than 4 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction.

Overview

4
4
years of professional experience

Work History

Hotel Manager

Palace Hotel
06.2008 - 05.2012
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Established positive work culture that promoted teamwork, collaboration, and employee morale.
  • Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
  • Assisted with development and distribution of marketing materials for facility.
  • Provided exceptional service and assistance to guests upon check-in.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Improved quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
  • Enhanced hotel''s online presence through targeted marketing campaigns and social media engagement.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Developed and implemented marketing strategies to promote hotel services.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Increased customer service ratings through personable service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in team environment.

Education

Bachelor of Arts - Russian Language Teacher

Foreign Language Univercity
Ulaanbaatar. Mongolia
05.1996

Skills

  • Work Planning and Prioritization
  • Shift Scheduling
  • Guest Registration
  • Office and staff streamlining
  • Guest services management
  • Hotel operations
  • Front Desk Operations
  • Personnel Supervision
  • Guest Services
  • Group Bookings
  • Room Inspections
  • Marketing
  • Reception oversight
  • Staff Scheduling
  • Training and mentoring

Languages

English,
Korean
Mongolian
Russian

Timeline

Hotel Manager

Palace Hotel
06.2008 - 05.2012

Bachelor of Arts - Russian Language Teacher

Foreign Language Univercity
Odontuya Davaasambuu