Nyia Marin
Danbury
Summary
Organized and dependable candidate with a proven ability to manage multiple priorities while maintaining a positive attitude. Eager to take on additional responsibilities to help achieve team goals. Motivated sales professional with extensive experience in sales and marketing. Results-oriented and energetic, known for exceptional interpersonal and communication skills. Hardworking and productive, consistently meeting target sales goals and exceeding customer service expectations
Overview
12
12
years of professional experience
1
1
Certification
Work History
Seasonal Warehouse Associate
Amazon
2022.10 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Manager
Macy's
2019.01 - 2025.08
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assembly Line Worker
RK Manufacturing
2025.02 - 2025.07
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Call Center Representative
Eastern
2015.12 - 2017.02
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Food Service Worker
Dunkin
2013.04 - 2015.07
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06.2005
Certification
- ServSafe Training
- PCA
- HHA
Timeline
Assembly Line Worker
RK Manufacturing
2025.02 - 2025.07
Seasonal Warehouse Associate
Amazon
2022.10 - Current
Customer Service Manager
Macy's
2019.01 - 2025.08
Call Center Representative
Eastern
2015.12 - 2017.02
Food Service Worker
Dunkin
2013.04 - 2015.07
High School Diploma -
Lincoln High School