Nova Gaw
Broomfield
Summary
Dynamic Order Administration Support Associate at Trimble with expertise in order management and cross-functional collaboration. Proven ability to enhance customer satisfaction through strategic problem resolution and meticulous attention to detail. Proficient in Salesforce and skilled in prioritizing multiple tasks to drive operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Order Administration Support Associate
Trimble
Westminster
04.2022 - Current
- Executed efficient and precise handling of orders to adhere to customer requirements.
- Assist with creation and maintenance of customer accounts in order management system, ensuring accurate and up-to-date information for order processing and tracking
- Coordinate with logistics team to ensure on-time delivery of orders
- Provide administrative support to sales team, including data entry, document preparation, and filing
- Collaborate with sales team to identify cross-selling opportunities and provide recommendations to customers
- Monitor order processing and address any issues or delays to ensure timely resolution and customer satisfaction
- Collaborate with other departments, such as finance and customer service, to resolve any order-related issues or concerns
- Created, prepared, and delivered reports to various departments
Patient Care Coordinator
Colorado Sleep Institute
Longmont
01.2021 - 04.2022
- Obtained patient demographic and verified insurance information at each phone call
- Scanned pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc
- Obtained patient authorization for medical records release
- Scheduled necessary appointments after completion of patient visits and set appointment ticklers within EMR
- Monitored and reviewed patient schedules for next day office appointments
- Operated diagnostic testing program including programming, training patients on usage, collecting data, and managing inventory
- Identified and resolved minor patient complaints
- Assisted in ordering, receiving and stocking of office supplies
- Maintained cleanliness of waiting room
- Assisted other clinical staff and front desk assistants as needed
- Mailed patient forms and records as requested
- Sorted and directed mail and packages accordingly
- Collected payment from patients and reconciled daily cash reports
- Collected payments for retail items sold within practice
- Managed Durable Medical Equipment program as necessary
- Responsible for opening and closing duties
- Maintain high level of accuracy and attention to detail when inputting patient information into electronic medical records
- Provide education and support to patients on use of medical devices and equipment
- Ensure compliance with HIPAA regulations and patient privacy laws when handling and storing patient information
- Coordinate with other healthcare providers to ensure seamless patient care and referrals
- Manage and update patient records in compliance with state and federal regulations
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
Office Manager
Functional Physical Therapy
Boulder
12.2019 - 12.2020
- Evaluated and identified ineffective workflow processes, implemented solutions to improve productivity
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Elevated productivity initiatives and managed therapists' calendar, including coordinating itinerary and scheduling appointments
- Automated office operations to manage client correspondence, record tracking, and data communications
- Streamlined back office services for clients to promote proper functionality and positive user experience
- Drafted internal documents and memoranda
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Managed office inventory by maintaining documentation of stock
- Develop and implement employee training programs to enhance professional development and increase employee productivity
Bartender and Server
The Rusty Melon
Erie
05.2017 - 01.2020
- Interacted with guests and provided excellent service
- Took guests' orders and made complex drinks to their standards
- Fulfilled orders in organized and timely manner
- Took food orders and ensured accuracy
- Provided knowledge of continuously changing variety of beers and alcohols
- Responsible for opening and closing duties
- Creating welcoming and friendly atmosphere for guests by providing high level of customer service and anticipating their needs
- Create unique and innovative cocktail recipes to enhance customer experience
- Maintain clean and organized bar area to ensure safe and efficient work environment
- Collaborate with kitchen staff to ensure smooth coordination of food and drink orders, resulting in seamless dining experience for guests
- Assist in training new bartenders and servers to maintain high standards of service and efficiency
- Collaborate with management to develop and implement marketing strategies to attract new customers and increase sales
- Assist in creating and implementing promotional activities to attract and retain customers, such as organizing special events or themed nights
Welcome Desk/ Student Services Work Study
Front Range Community College
Westminster
05.2016 - 06.2017
- Coordinated and conducted campus tours and information sessions for groups and individuals
- Strong computer software skills, especially Microsoft Office Suite and the Internet
- Communicated effectively, verbally and in writing to various audiences
- Performed effective public speaking and presentation skills
- Determined student/customer needs and provided service through immediate solution or transfer to the appropriate person or department
- Addressed complaints/concerns and informed administration as necessary
- In charge of ordering paper and office supplies for the front desk
- Conducted opening and closing duties
- Assists with the development and implementation of student engagement initiatives to enhance the overall student experience at Front Range Community College
- Assisted with the coordination and execution of campus events and workshops to promote student engagement and support the college's mission
- Provided support and assistance to students during registration process, including answering questions, resolving issues, and directing them to the appropriate resources
Front End Supervisor
King Soopers
Broomfield
08.2011 - 10.2015
- Front-end operations included welcoming clients and offering help.
- Processed guest transactions at register and managed payments.
- Provided manager guidance as needed
- Maintained clean and organized front end area
- Resolved guests' issues and inquiries
- Assisting customers with finding products and answering their questions
- Ensuring efficient and accurate cash handling by following King Soopers' cash handling policies and procedures
- Maintaining up-to-date knowledge of current promotions, discounts, and sales events in order to accurately inform customers and encourage purchases
- Providing training and guidance to new front end staff members
- Maintaining positive and friendly attitude towards customers
- Ensuring front end area is fully stocked with necessary supplies and merchandise
- Implement and enforce company policies and procedures to ensure efficient and effective operations at front end of store
Education
Associate of Arts - Photography
Front Range Community College
Westminster, COGeneral Studies -
Broomfield High School
Broomfield, COSkills
- Customer Support Expertise
- Salesforce Proficiency
- SaS
- Strategic Problem Resolution
- Efficient Typing Speed
- Oracle
- Skilled in Prioritizing Multiple Tasks
- Attention to detail
- Order Management
- Data entry
- Cross-Functional Collaboration
- Administrative support
- Inventory Management Systems
- Organizational skills
References
References available upon request.
Timeline
Order Administration Support Associate
Trimble
04.2022 - Current
Patient Care Coordinator
Colorado Sleep Institute
01.2021 - 04.2022
Office Manager
Functional Physical Therapy
12.2019 - 12.2020
Bartender and Server
The Rusty Melon
05.2017 - 01.2020
Welcome Desk/ Student Services Work Study
Front Range Community College
05.2016 - 06.2017
Front End Supervisor
King Soopers
08.2011 - 10.2015
Associate of Arts - Photography
Front Range Community College
General Studies -
Broomfield High School
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