Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norman Miller

Johnstown

Summary

Detail-oriented project coordinator specializing in the oversight of fiber network implementation while maintaining vendor relationship management and project planning. Demonstrated success in executing projects on time while fostering team collaboration. Skilled in resolving technical and personnel issues effectively.

Overview

30
30
years of professional experience
2
2
Certifications

Work History

Project Coordinator

Lumen/At&t(Forged Fiber37)
Denver
07.2023 - Current
  • Coordinated with internal departments and external vendors to ensure timely completion of project tasks.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Provided direction, guidance and support to team members throughout the duration of projects.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Maintained a detailed database of project information including budgeting, resources and deliverables.
  • Liaised with departments, vendors, and clients to effectively monitor and manage project expenses.
  • Established and maintained quality performance metrics to meet objectives.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Served as point-of-contact to support order management, testing and reporting.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.

Fiber Optic Technician

AT&T
Villa Park
10.1995 - 07.2021
  • Installed fiber optic cables in residential and commercial buildings.
  • Installed, terminated, spliced and tested fiber optic cables.
  • Installed outside plant fiber optics in manholes and telco boxes to enhance connectivity.
  • Conducted fusion splicing of single-mode and multi-mode fibers.
  • Conducted signal testing and troubleshooting to resolve network performance issues.
  • Identified and diagnosed issues in existing cable plants using OTDRs for effective repairs.
  • Inspected and tested fiber optics equipment to ensure optimal performance.
  • Collaborated with team members to complete installation projects efficiently.
  • Trained new technicians on fiber optic installation procedures and safety protocols.
  • Ensured that safety standards were met during installation processes.
  • Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.

Education

Bachelor of Arts - Economics

Northern Illinois University
Dekalb, IL
05-1991

Skills

  • Project management
  • Project coordination
  • Schedule oversight
  • Workload management
  • Vendor management
  • Vendor coordination
  • Subcontractor oversight
  • Solution development
  • Project lifecycle
  • Time management
  • Decision-making
  • Team leadership
  • Effective communication
  • Verbal and written communication
  • Attention to detail
  • Flexible and adaptable

Certification

Foundations of Project Management
Coursera Credential ID BS2TURRYPLQ7
May 2023

Timeline

Project Coordinator

Lumen/At&t(Forged Fiber37)
07.2023 - Current

Fiber Optic Technician

AT&T
10.1995 - 07.2021

Bachelor of Arts - Economics

Northern Illinois University
Norman Miller