Norman Germanson
Country Truck and Auto
Commerce City
9
years of professional experience
Experienced with handling variety of customer inquiries and concerns, ensuring high satisfaction rates. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Knowledge of customer relationship management and adept at fostering positive client interactions.
Customer service professional with solid background in managing customer interactions and ensuring satisfaction. Known for reliability and adaptability, consistently achieving positive outcomes. Excel at conflict resolution and effective communication, fostering collaborative team environment.
Work History
Service Manager
10 Months- Managed daily service operations, ensuring high customer satisfaction and efficient workflow.
- Coordinated scheduling of service appointments to optimize technician productivity.
- Assisted in training new team members on service protocols and company standards.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Collaborated with technicians to diagnose issues and recommend appropriate repair solutions.
- Monitored inventory levels of parts and supplies to ensure operational readiness at all times.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Manager
2 Years- Maintained accurate service records using dealership management software for improved tracking.
- Implemented process improvements to enhance service delivery times and quality assurance.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Service Associate
5 Years 4 Months- Assisted customers with product selection and service inquiries.
- Performed routine vehicle maintenance checks and repairs.
- Maintained cleanliness and organization of work area and equipment.
- Collaborated with team members to enhance service efficiency.
- Educated customers on proper vehicle care and service options.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Education
GED
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Time management
Workflow management
Trustworthy and honest
Work Planning and Prioritization
Estimating and quoting
Timeline
Service Manager
Country Truck and Auto
02.2025 - 12.2025Read More
Service Manager
Big O Tires
01.2023 - 01.2025Read More
Service Associate
Brakes Plus
05.2017 - 09.2022Read More
Front Range Community College
GED
Read More