Norma Vega
Winter Haven,FL
Summary
Versatile and results-oriented professional with extensive experience at Mystic Dunes Resorts – Hilton Gran Vacation, adept in budget management and project planning. Demonstrates exceptional bilingual communication and organizational skills, significantly enhancing team performance and client satisfaction. Expert in Microsoft Office Suite and customer service, consistently delivering projects on time and within budget.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ENGINEERING ADMINISTRATIVE ASSISTANT
MYSTIC DUNES RESORTS – HILTON GRAN DVACATION
Orlando
11.2016 - 09.2023
- Company Overview: 986 ROOMS PROPERTY
- Manage controllable expenses and supplies within approved budgets to achieve profitability targets-controlling cost
- Fill in for Senior Chief Engineer as needed, oversee budgets, and coordinate meetings, projects, and trainings
- Help build a well-developed and high-performing team that works together effectively
- Collaborate with the team to ensure the company is providing consistently excellent service, and that the work environment is inviting and well-stocked
- Meet regularly with Senior Chief Engineer to develop and report on strategic plans for the Department objectives review financial reports
- Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents
- Maintains quality service with vendors and contractors by monitoring standards and advising supervisor of potential accounts problems
- Prepares reports, bids, and contracts by collecting and analyzing information
- Speak with vendors and suppliers to ensure charges are accurate, and payments are received promptly
- Communicate with clients to discuss account statuses, charges, or discrepancies
- Reconciling accounts and making note of debits and credits that have not posted-Identifying and correcting any errors that occur due to data entry-process high volume of invoices
- Employs research and data-gathering skills to prepares pricing models, proposals, and presentations
- Multitasking work on multiple tasks throughout the day
- Time management - to ensure that reports are completed, and payments are received on time- keep information from various accounts separate
- Reserve & Operating Checkbooks: keep them up to date make the reports to obtain accurate results
- Managing small & big- project teams to develop, execute and complete assignments
- Completes all required Company trainings and compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Performs other related duties as assigned
- 986 ROOMS PROPERTY
HOUSEKEEPING DISPATCHER
GRAND BEACH - DIAMOND RESORTS
Orlando
08.2015 - 12.2016
- Company Overview: 265 SUITES PROPERTY
- Answers telephone in a prompt and courteous manner according to standard
- Monitors and responds to dispatch radio
- Dispatches guest/Telecom/supervisor calls to appropriate parties
- Maintains, daily, all housekeeping logs
- Maintains sign-in and sign-out sheets
- Reconciles boards and keys at end of shift
- Creates the room attendants’ assignments daily
- Monitors the systems and ensures all arrivals, VIP and rushed rooms are communicated to the housekeeping supervisors
- Completes attendance report on late or absent employees
- Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
- Inputs information to maintain accurate and up-to-date room status information
- Performs all duties in a timely and professional manner
- Can read, write, and communicate in English and Spanish
- Use every day excellent communication and guest relation skills
- Basic computer skills (Asgard-Excel-Clarity-Atlas)
- Customer service oriented- Provide excellent service to both external and internal customers
- Responsible to maintain proper working relations within the department and with other operating departments on property
- May have to attend all property walks and follow up on emails and deadlines
- Document all calls in the daily log sheet as they are called in taking messages if necessary
- Complete daily, monthly management reports
- 265 SUITES PROPERTY
HOUSEKEEPING INSPECTOR
GRANDES VILLAS-DIAMOND RESORT
Orlando
07.2014 - 07.2015
- Company Overview: 460 SUITES PROPERTY
- Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action
- Customer service assistance, Dispatcher, Runner; take periodic inventories, screen applicants, train new employees, and recommend dismissals, make recommendations to improve service and ensure more efficient operation
- 460 SUITES PROPERTY
Education
MBA -
UNIVERSIDAD DEL VALLE
Tuluá, Valle, Colombia06.2013
Bachelor Degree - Business Administration And Management
PONTIFICIA UNIVERSIDAD JAVERIANA
Cali, Colombia10-2010
Skills
- Bilingual (Spanish/English)
- Organized and detail-oriented
- Excellent written and verbal communication skills
- Time management abilities
- Employee communications
- Budget management
- Project planning
- Client relations
- Microsoft Office Suite
- Purchase Ordering
- Account balancing reconciliation
- Meeting note taking
- Appointment coordination
- Customer service-oriented
- Scheduling coordination
- Document control
- Meeting facilitation
- Report preparation
- Budget tracking
- Contract administration
- Bookkeeping
- Document retrieval
- Recordkeeping
- Meeting planning
- Check processing
- Sensitive material handling
- Spreadsheet tracking
- Schedule coordination
- Office management
- Hospitality and accommodation
- Account investigation
- Accounting support
- Event coordination
- Organize files
- Presentation preparation
Certification
- Notary Public Certification, 10/01/22
- CPR/AED/First Aid Certificate, 11/01/22
- OJT Hilton Certification, 01/01/22
- Project Management PMI Certification, 11/01/21
- Osha 30 Occupational Safety and Health Administration Certification, 01/01/20
- Forklift Safety Course, 01/01/21
- Positive Psychology for Managers Training, 01/01/21
- Employee Performance Coach Certification, 01/01/20
- NLP Professional Accredited Certification, 01/01/20
- Management Coaching Employee Performance Coach Certification, 01/01/20
Awards
ARDA Awards, 2021, Resort Operations Team: Mystic Dunes Facility Team Diamond Resorts
Affiliations
- · ARDA Awards-2021 -Resort Operations Team: Mystic Dunes Facility Diamond Resorts
- EWIO Awards -2019-Maintenance team- Mystic Dunes Resort-Diamond Resorts
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
ENGINEERING ADMINISTRATIVE ASSISTANT
MYSTIC DUNES RESORTS – HILTON GRAN DVACATION
11.2016 - 09.2023
HOUSEKEEPING DISPATCHER
GRAND BEACH - DIAMOND RESORTS
08.2015 - 12.2016
HOUSEKEEPING INSPECTOR
GRANDES VILLAS-DIAMOND RESORT
07.2014 - 07.2015
- Notary Public Certification, 10/01/22
- CPR/AED/First Aid Certificate, 11/01/22
- OJT Hilton Certification, 01/01/22
- Project Management PMI Certification, 11/01/21
- Osha 30 Occupational Safety and Health Administration Certification, 01/01/20
- Forklift Safety Course, 01/01/21
- Positive Psychology for Managers Training, 01/01/21
- Employee Performance Coach Certification, 01/01/20
- NLP Professional Accredited Certification, 01/01/20
- Management Coaching Employee Performance Coach Certification, 01/01/20
MBA -
UNIVERSIDAD DEL VALLE
Bachelor Degree - Business Administration And Management
PONTIFICIA UNIVERSIDAD JAVERIANA
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