Noreen Hunt
Denver
Summary
Strategic property management leader skilled in negotiation, conflict resolution, and asset value preservation. Expertise in driving operational performance, ensuring financial governance, and cultivating strong tenant relationships across extensive property portfolios. Proficient in Yardi, MRI, and Fair Housing regulations, capable of eliminating budget variances, accelerating unit turn times, and optimizing occupancy rates.
Overview
20
20
years of professional experience
Work History
BDC Manager
Mercedez Benz
Littleton
04.2024 - Current
- Established and refined BDC policies and procedures, standardizing workflows and enhancing operational efficiency.
- Monitored key performance indicators (KPIs) and analyzed performance metrics to measure progress, optimize team productivity, and achieve departmental goals.
- Recruited, hired, trained, coached, and supervised BDC staff, delegating responsibilities based on individual strengths and performance.
- Coordinated lead generation and follow-up initiatives, maximizing sales opportunities and driving increased conversion rates.
- Identified customer needs and recommended appropriate products and services, contributing to increased revenue and profitability.
- Managed customer interactions and resolved escalated concerns professionally, ensuring a high level of customer satisfaction.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes, supporting overall business objectives.
- Developed and implemented customer retention strategies that increased client satisfaction and strengthened long-term customer loyalty.
Property Manager
Watertonresidential
Lakewood
10.2022 - 10.2023
- Directed the daily operations of a 512-unit residential community, maintaining 98% occupancy while ensuring exceptional property maintenance, resident satisfaction, and operational efficiency.
- Developed and executed strategic leasing initiatives that reduced unit turn times by three days, increasing leasing velocity and maximizing revenue opportunities.
- Managed a $4.2M+ operating budget and comprehensive financial reporting, eliminating budget variances through disciplined financial planning, cost control, and fiscal oversight.
- Evaluated rental applications, conducted background screenings, and approved qualified residents in accordance with company policies and Fair Housing regulations, contributing to strong resident retention.
- Performed routine property inspections to ensure compliance with housing regulations, safety requirements, and quality standards while preserving asset value.
- Partnered with maintenance, leasing, and vendor teams to deliver timely property improvements, enhance curb appeal, and provide an outstanding resident experience.
- Prepared journal entry reclasses and month-end accruals, ensuring accurate financial reporting, proper expense allocation, and compliance with company accounting policies.
Community Director
Wasatch Group
Parker/Thornton
03.2020 - 10.2022
- Supported the daily operations of a 314-unit residential community, ensuring efficient property management and a high standard of resident service.
- Contributed to increased occupancy and strong resident retention by collaborating with leasing, maintenance, and management teams to deliver an exceptional resident experience.
- Fostered positive relationships with residents and team members through proactive communication, timely issue resolution, and consistent follow-up.
- Managed accounts receivable (AR) by processing rental payments, monitoring delinquent accounts, coordinating collections, and maintaining accurate resident ledgers.
- Oversaw accounts payable (AP) by processing invoices, reconciling vendor statements, preparing payments, and ensuring timely vendor disbursements.
- Assisted with budget tracking, financial reporting, bank deposits, account reconciliations, and month-end close activities while maintaining accurate financial records.
- Assisted with leasing activities, lease administration, resident move-ins and move-outs, and operational initiatives that enhanced community performance and customer satisfaction.
- Coordinated with on-site staff, vendors, and contractors to maintain property standards, streamline daily operations, and support overall business objectives.
Personal Trainer/Owner
For Them Gainz Fitness
Denver
07.2015 - 03.2020
Financial Manager
Equity Residential
Denver
08.2006 - 07.2015
- Developed and implemented financial strategies to maximize profits.
- Analyzed financial results against budget, preparing variance reports to inform functional groups of discrepancies and support corrective actions.
- Prepared monthly, quarterly and annual financial statements for management review.
- Created and updated financial reports on a frequent basis to present information to leadership teams.
- Analyzed financial results against budget, preparing variance reports to inform functional groups of discrepancies and support corrective actions.
Skills
- Resident Relations: Conflict resolution, customer service, dispute mediation, and community building
- Team Leadership: Staff training, performance management, cross-functional collaboration, and daily supervision
- Communication: Professional writing (notices, emails), verbal negotiation, and stakeholder reporting
- Problem-Solving: Emergency response coordination, critical thinking under pressure, and time management
- Core Competencies: Property Operations, Budgeting, Fair Housing Compliance, Lease Negotiations, Tenant Retention, Vendor Management
- Software & Systems: Yardi Voyager, MRI Software, Blue Moon Forms, Nexus Payables, UKG, Microsoft Excel, RealPage, & Entrata
Timeline
BDC Manager
Mercedez Benz
04.2024 - Current
Property Manager
Watertonresidential
10.2022 - 10.2023
Community Director
Wasatch Group
03.2020 - 10.2022
Personal Trainer/Owner
For Them Gainz Fitness
07.2015 - 03.2020
Financial Manager
Equity Residential
08.2006 - 07.2015