Nora Alcira Martinez Pizarro
Barranquilla
Summary
Proven Customer Service Representative at SYKES, adept in problem-solving and critical thinking, excelled in enhancing customer satisfaction through active listening and tailored solutions. Skilled in both inbound and outbound call management, significantly improved client case follow-up efficiency. Demonstrates exceptional customer service and critical thinking skills, driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Costumer Service Representative
SYKES
01.2022 - 08.2023
- To take incoming calls from our clients in order to understand their needs and request and if possible to offer them an answer or solution taking into account the given guidelines.
- To make outbound calls in order to follow up pending cases or requests.
- To make a record of each client call for future references.
Education
Early Childhood Pedagogy - Education
UNIVERSIDAD DEL NORTE
Barranquilla, Colombia03.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Costumer Service Representative
SYKES
01.2022 - 08.2023
Early Childhood Pedagogy - Education
UNIVERSIDAD DEL NORTE
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