Evelyn Pena
DENVER
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
8
8
years of professional experience
Work History
Office Manager
Premier Quality Construction Inc.
Denver, CO
09.2023 - Current
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling and logistics for project meetings and client consultations.
- Developed and maintained filing systems to ensure easy document retrieval.
- Assisted in budget preparation and expense tracking for operational departments.
- Facilitated communication between contractors, clients, and team members to ensure project alignment.
Retail Sales Associate
Kohls Department Store
Lubbock, TX
10.2021 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays, optimizing visual appeal and stock availability.
- Collaborated with team members to achieve sales goals and improve store performance.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Seasonal Retail Sales Associate
Kohls Department Store
Aurora, CO
11.2018 - 05.2019
- Maintained store presentation standards through effective merchandising and inventory management.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
No Degree -
Texas Tech University
Lubbock, TXHigh School Diploma -
KIPP Northeast Denver Leadership Academy
Denver, CO05-2019
Skills
- Fluent in Spanish
- Customer service
- Office management
- Cash handling
- Reliability and punctuality
- Organizational skills
- Office administration
- Customer relations
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Premier Quality Construction Inc.
09.2023 - Current
Retail Sales Associate
Kohls Department Store
10.2021 - 06.2023
Seasonal Retail Sales Associate
Kohls Department Store
11.2018 - 05.2019
No Degree -
Texas Tech University
High School Diploma -
KIPP Northeast Denver Leadership Academy