Nohely Borjas Lopez
Colorado Springs
Summary
Efficient Surgery Scheduler recognized for high productivity and ability to complete tasks swiftly. Skilled in managing complex scheduling systems, coordinating pre-surgical requirements, and ensuring seamless communication between patients and medical staff. Excel in time management, problem-solving, and adaptability, ensuring smooth operation of surgical procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Gastroenterology Associates
Colorado Springs
11.2019 - Current
- Answered incoming calls from patients with questions regarding their upcoming procedure, prep instructions or those who needed to cancel/reschedule.
- Returned phone calls within the same business day in the order received before 4pm, while maintaining a call log.
- Completed all necessary paperwork for patient's appointments and or procedures and forwarded to the correct person/team.
- Verified procedures at hospital two days prior, ensuring schedule alignment and reducing potential scheduling conflicts.
- Maintained current referrals for patient files.
- Made sure the billing department was also aware of last-minute add on patients to ensure the correct authorizations were in place.
- Communicated with patients, visitors, physicians, and co-workers respectfully and professionally, fostering a positive interaction environment.
- Documented information received from patients or referring physicians and disseminated to the appropriate department/people.
- Explained to patients what to expect for their procedure, interpreted instructions, and eased any concerns the patient would have.
- Met and greeted patients in a friendly and professional manner.
- Secured necessary patient forms, copays, and outstanding balances to facilitate appointment readiness and improve patient flow.
- Provided medical records for physician's requesting records for mutual patients using HIPAA compliant methods.
- Used EMR system Athena and G-Med on a daily basis.
Customer Service Associate
Roaring Fork Valley Co-op
Carbondale
10.2014 - 05.2018
- Trained new and current employees on store procedures and customer service best practices.
- Supported customers by answering questions and providing tailored product recommendations.
- Resolved customer complaints independently, ensuring a positive experience in absence of a manager.
- Responded courteously to customers and / or issues using store procedures.
- Totaled purchases, collected, validated, and processed payments including cash, checks, and debit/ credit card transactions.
- Processed merchandise returns and exchanges.
- Managed store opening and closing procedures to maintain security and readiness.
- Counted money in the cash drawer at the beginning / end of shift to ensure that amounts were correct and there was adequate change.
- Ensured prices on shelves matched store computer system.
- Run Nightly, Daily, Weekend, & Monthly Reports.
- Made and printed hunting and fishing licenses.
Deli Clerk
City Market
Carbondale
08.2017 - 11.2017
- Sliced lunch meats per customer orders and supervisor instructions, ensuring adherence to quality standards.
- Engaged with customers to identify needs and provide tailored support.
- Arranged food items appealingly to enhance customer attraction and drive sales.
- Packaged takeout food for customers.
- Cleaned and sanitized work areas, equipment, utensils and food trays.
- Stored food in designated containers and storage areas to prevent spoilage.
- Recorded temperature of food and food storage areas such as refrigerators and freezers.
Assistant Manager
Family Dollar
Carbondale
08.2013 - 10.2014
- Managed daily floor operations to ensure optimal product displays and high customer service standards.
- Trained new and current employees on store procedures and customer service techniques.
- Assisted customers with inquiries and provided support throughout their shopping experience.
- Managed store operations by opening and closing the facility according to schedule.
- Totaled purchases, collected, validated, and processed payments including cash, checks, and debit/ credit card transactions.
- Placed new stock on shelves and organized inventory for easy access.
- Ran nightly, daily, weekend, & monthly reports.
- Instructed coworkers on proper equipment usage and resolved equipment-related issues.
Education
Associate of Arts - Business
University of Phoenix-Online Campus
Phoenix, AZ04-2026
High school diploma - high school or equivalent
Roaring Fork High School
Carbondale, COSkills
- Medical Scheduling
- EMR usage
- Medical terminology
- Management Experience
- Organizational Skills
- Data Management
- Microsoft Office
- Problem resolution
- Data entry
- HIPAA compliance
Certification
Driver's License
Languages
Spanish, Intermediate
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Surgery Scheduler
Gastroenterology Associates
11.2019 - Current
Deli Clerk
City Market
08.2017 - 11.2017
Customer Service Associate
Roaring Fork Valley Co-op
10.2014 - 05.2018
Assistant Manager
Family Dollar
08.2013 - 10.2014
Associate of Arts - Business
University of Phoenix-Online Campus
High school diploma - high school or equivalent
Roaring Fork High School