Noelia Alvarez-Reyes
Denver
Summary
Results-driven and detail oriented professional with extensive experience in team supervision and customer support. Known for enhancing customer engagement and driving revenue growth through effective sales presentations and upselling strategies. Committed to continuous improvement and contributing to team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Sales Manager
Genesco
Broomfield, CO
11.2019 - Current
- Developed and implemented training programs for staff, improving product knowledge and sales techniques.
- Led sales initiatives across multiple retail locations to enhance customer engagement and drive revenue growth.
- Delivers sales and profit growth and standards of performance
- Managed multiple tasks and met time-sensitive deadlines
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Increased revenue through the successful upselling of products.
Scheduler
Mountain Shadow Home Care
Las Cruces, NM
08.2022 - 08.2023
- Developed and maintained scheduling systems to optimize caregiver assignments and client coverage.
- Coordinated communication between clients, caregivers, and management to ensure seamless service delivery.
- Streamlined scheduling processes to enhance efficiency and reduce appointment conflicts.
- Trained new staff on scheduling software and operational procedures for effective onboarding.
- Managed high-volume phone calls and emails, ensuring prompt responses.
- Resolved operational challenges during on-call shifts, Facilitated quick resolutions for urgent issues, improving service response times.
Education
Associate Degree - Pre Business
Dona Ana Community College
Las Cruces, NM05-2023
Skills
- Relationship building
- Sales presentations
- Communication and customer support
- Sales team supervision
- Scheduling and Organization
- Office Administration
- Multi-tasking &Time Management
- Email & Calendar Management
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
- Bilingual (Spanish, English)
Languages
English (Proficient)
Spanish (Proficient)
Certification
- Certified Internal Auditor- Genesco
Timeline
Scheduler
Mountain Shadow Home Care
08.2022 - 08.2023
Area Sales Manager
Genesco
11.2019 - Current
Associate Degree - Pre Business
Dona Ana Community College