Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Noe Acosta

Aurora,CO

Summary

Dynamic and results-driven professional with a diverse background in operations, sales, and customer service. Proven track record of excellence in delivering high-quality service and driving operational efficiency. Experienced in logistics and delivery management from my tenure as a Delivery Driver at American Furniture Warehouse, where I honed my skills in time management and customer satisfaction. As a Sales Associate at Best Buy, I developed strong interpersonal and communication skills, excelling in product knowledge and customer engagement. At Lyft, I served as an Operations Associate and Outreach Innovation Associate, where I leveraged my analytical and strategic thinking abilities to optimize processes and foster innovative solutions. Adept at working collaboratively in fast-paced environments and committed to achieving organizational goals through dedication and a proactive approach.

Overview

6
6
years of professional experience

Work History

Senior Operations Associate

Lyft
01.2025 - Current
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Managed project timelines, ensuring timely completion of tasks and meeting overall objectives.
  • Enhanced team productivity by implementing training programs focused on skill development and collaboration.
  • Cultivated strong relationships with key stakeholders throughout the organization to facilitate cooperation on shared objectives or projects.
  • Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
  • Maintained accurate records of 700 fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
  • Successfully managed 2 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Operations Associate

Lyft
04.2022 - 01.2025
  • Maintained and prioritized to-do-List and followed up to complete tasks on-time
  • Collaborated with peers and other business areas to leverage best practices
  • Streamlined
  • Ce operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
  • Collected, arranged and input information into database system
  • Developed and updated tracking spreadsheets using Google sheets
  • Monitored progress of a variety of projects to resolve issues that arose
  • Increased customer service success rates by quickly resolving issues
  • Volunteered to help with special projects of varying degrees of complexity.

Helper/driver

American Furniture
07.2021 - 12.2021
  • Prevented damage to packages and products by correctly securing loads.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified accuracy of all deliveries against order forms.

Lumber Associate

Lowe's Home Improvement
09.2020 - 06.2021
  • Mapped out Locations using GPS applications
  • Loaded products or packages onto trucks and organized items according to preset sorting procedures
  • Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps
  • Assisted driver with product or package deliveries to residential and commercial locations
  • Displayed very good communication and customer service skills
  • Secured products on trucks with use of straps
  • Load bars and bulkhead attachment points
  • Maved furniture and boxes using a utility dally and truck ramp
  • Operated moving truck safely to deliver items to destination without nicks or Scratches
  • Lifted and carried packages weighing up to 300 pounds
  • Stores
  • Created an inviting environment for customers by maintaining store organization and cleanliness
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions

Sales Associate

12.2018 - 08.2020
  • Best Buv
  • Helped customers locate products and checked store system for merchandise at other sites
  • Solved customer challenges by
  • Ering relevant products and services
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Engaged with customers to e ectively build rapport and lasting

Education

High School Diploma -

William Smith High School
Aurora, CO
05.2020

Skills

  • Coordination
  • Critical thinking
  • Clear communication
  • Investigative abilities
  • Reading comprehension
  • Investigations
  • Document reviews
  • Internal Audits
  • Detailed report writing
  • Data management
  • Customer service
  • Research and Analysis
  • Auditing Tasks
  • Trainer Mentoring
  • Workflow Processes
  • Customer Satisfaction
  • Microsoft Excel
  • Write Reports
  • Project management
  • Fleet management expertise
  • Customer retention strategies
  • CRM integration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Operations Associate

Lyft
01.2025 - Current

Operations Associate

Lyft
04.2022 - 01.2025

Helper/driver

American Furniture
07.2021 - 12.2021

Lumber Associate

Lowe's Home Improvement
09.2020 - 06.2021

Sales Associate

12.2018 - 08.2020

High School Diploma -

William Smith High School

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Noe Acosta