Niyana Burgess
Denver
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Circle K Gas Station
Denver
03.2025 - Current
- Performed cash register functions accurately and efficiently.
- Helped customers locate items within the store using the inventory system.
- Collaborated with other departments to ensure successful product launches.
- Built relationships with customers by providing friendly customer service.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized backroom areas to maintain a clean and organized work environment.
- Processed payments using point-of-sale systems.
- Assisted customers with selecting items and answering questions about products.
- Operated equipment such as scanners and scales correctly during checkout process.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Associate Manager
Dollar Treee
Denver
10.2024 - Current
- Achieved sales goals consistently over a period of X months, resulting in a promotion to sales manager
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
- Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
Receptionist
Holly Heights
Denver
08.2024 - Current
- Created reports and presentations using MS Office Suite
- Organized and coordinated meetings and events, including preparing agendas and taking minutes
- Organized and maintained an efficient filing system, resulting in improved document retrieval time
- Scheduled and coordinated meetings and appointments for staff and clients
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
- Ensured the accuracy and confidentiality of all patient records
Crew Member
Mcdonalds
Parker
12.2023 - 05.2025
- Maintained a clean and organized work area to ensure the safety of both the crew and passengers
- Trained a new crew member on best practices, resulting in improved customer experience
- Communicated effectively with passengers and other crew members to ensure a smooth and efficient flight
- Informed customers about daily specials in an engaging manner.
- Adhered to health department regulations regarding food handling procedures.
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew member
AMC
Parker
12.2018 - 08.2024
- Demonstrated excellent communication skills when dealing with customers and staff
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Followed cash handling procedures to ensure accuracy and reduce losses
- Accurately and quickly processed customer orders, resulting in a X% satisfaction rate
- Consistently followed safety protocols and procedures to ensure the safety of both customers and staff
Receptionist
Center at Lowry
Denver
11.2022 - 11.2023
- Created reports and presentations using MS Office Suite
- Organized and coordinated meetings and events, including preparing agendas and taking minutes
- Organized and maintained an efficient filing system, resulting in improved document retrieval time
- Received, sorted, and distributed mail and other deliveries in a timely manner
- Ordered office supplies, managing and replenishing stock levels
- Monitored office supplies and placed orders to ensure adequate stock
- Processed incoming and outgoing mail, tracking shipments and deliveries
- Assisted in the onboarding of new employees, ensuring all necessary paperwork was completed
- Performed administrative tasks such as photocopying and faxing
- Created and maintained accurate records for all visitors and employees
Education
High School -
Overland Highschool
Aurora05.2022
Skills
- Leadership Skills
- Excellent Customer Service Skills
- Time Management Skills
- Motivated Attitude
- Honesty and Integrity
- Excellent Listening Skills
- Reliable Money Management Skills
- Teamwork Skills
- Multitasking Skills
- Effective Sales Skills
- Problem Solving Skills
- Customer service
- Team building
- Attention to detail
- Work Planning and Prioritization
Hobbies and Interests
- Painting
- Drawing
- Crocheting
- Walks
- Hikes/sight-seeing
Languages
English
Certification
- QMAP Certification
Timeline
Associate
Circle K Gas Station
03.2025 - Current
Associate Manager
Dollar Treee
10.2024 - Current
Receptionist
Holly Heights
08.2024 - Current
Crew Member
Mcdonalds
12.2023 - 05.2025
Receptionist
Center at Lowry
11.2022 - 11.2023
Crew member
AMC
12.2018 - 08.2024
High School -
Overland Highschool