Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Certification
Timeline
Generic

Niyana Burgess

Denver

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate

Circle K Gas Station
Denver
03.2025 - Current
  • Performed cash register functions accurately and efficiently.
  • Helped customers locate items within the store using the inventory system.
  • Collaborated with other departments to ensure successful product launches.
  • Built relationships with customers by providing friendly customer service.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Processed payments using point-of-sale systems.
  • Assisted customers with selecting items and answering questions about products.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Associate Manager

Dollar Treee
Denver
10.2024 - Current
  • Achieved sales goals consistently over a period of X months, resulting in a promotion to sales manager
  • Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
  • Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings

Receptionist

Holly Heights
Denver
08.2024 - Current
  • Created reports and presentations using MS Office Suite
  • Organized and coordinated meetings and events, including preparing agendas and taking minutes
  • Organized and maintained an efficient filing system, resulting in improved document retrieval time
  • Scheduled and coordinated meetings and appointments for staff and clients
  • Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
  • Ensured the accuracy and confidentiality of all patient records

Crew Member

Mcdonalds
Parker
12.2023 - 05.2025
  • Maintained a clean and organized work area to ensure the safety of both the crew and passengers
  • Trained a new crew member on best practices, resulting in improved customer experience
  • Communicated effectively with passengers and other crew members to ensure a smooth and efficient flight
  • Informed customers about daily specials in an engaging manner.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Crew member

AMC
Parker
12.2018 - 08.2024
  • Demonstrated excellent communication skills when dealing with customers and staff
  • Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
  • Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
  • Followed cash handling procedures to ensure accuracy and reduce losses
  • Accurately and quickly processed customer orders, resulting in a X% satisfaction rate
  • Consistently followed safety protocols and procedures to ensure the safety of both customers and staff

Receptionist

Center at Lowry
Denver
11.2022 - 11.2023
  • Created reports and presentations using MS Office Suite
  • Organized and coordinated meetings and events, including preparing agendas and taking minutes
  • Organized and maintained an efficient filing system, resulting in improved document retrieval time
  • Received, sorted, and distributed mail and other deliveries in a timely manner
  • Ordered office supplies, managing and replenishing stock levels
  • Monitored office supplies and placed orders to ensure adequate stock
  • Processed incoming and outgoing mail, tracking shipments and deliveries
  • Assisted in the onboarding of new employees, ensuring all necessary paperwork was completed
  • Performed administrative tasks such as photocopying and faxing
  • Created and maintained accurate records for all visitors and employees

Education

High School -

Overland Highschool
Aurora
05.2022

Skills

  • Leadership Skills
  • Excellent Customer Service Skills
  • Time Management Skills
  • Motivated Attitude
  • Honesty and Integrity
  • Excellent Listening Skills
  • Reliable Money Management Skills
  • Teamwork Skills
  • Multitasking Skills
  • Effective Sales Skills
  • Problem Solving Skills
  • Customer service
  • Team building
  • Attention to detail
  • Work Planning and Prioritization

Hobbies and Interests

  • Painting
  • Drawing
  • Crocheting
  • Walks
  • Hikes/sight-seeing

Languages

English

Certification

  • QMAP Certification

Timeline

Associate

Circle K Gas Station
03.2025 - Current

Associate Manager

Dollar Treee
10.2024 - Current

Receptionist

Holly Heights
08.2024 - Current

Crew Member

Mcdonalds
12.2023 - 05.2025

Receptionist

Center at Lowry
11.2022 - 11.2023

Crew member

AMC
12.2018 - 08.2024

High School -

Overland Highschool
Niyana Burgess