Nives Zajec
Vail
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
F&B Manager
Barrio Social Vail / La Taberna Iberica
05.2024 - 04.2025
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Managed bar and wait staff and directed hiring program.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant General Manager
La Bottega
09.2022 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Hostess/Support
La Bottega Vail
01.2022 - 05.2022
- Demonstrated adaptability by effectively serving in various roles as needed, such as server assistant or hostess.
- Taking reservations and organizing floor schedule
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported servers with keeping dining area ready for every guest.
Hostess/Support
Sonnenalp Hotel
06.2021 - 10.2021
- Demonstrated adaptability by effectively serving in various roles as needed, such as server assistant or hostess.
- Taking reservations and organizing floor schedule
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supported servers with keeping dining area ready for every guest.
Banquet Server
Sonnenalp Hotel
06.2021 - 10.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
Master of Public Relations - Public Relations
Sveuciliste Sjever
Varazdin, Croatia 03-2022
Bachelor of Business And Management - Business And Management in Media
Sveuciliste Sjever
Koprivnica, Croatia09-2019
Skills
- Teamwork
- Food presentation
- Customer service
- Organizational skills
- Multitasking
- Reliability
- Reliable and responsible
Certification
Responsible Alcohol Service Training
Languages
Croatian
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
F&B Manager
Barrio Social Vail / La Taberna Iberica
05.2024 - 04.2025
Assistant General Manager
La Bottega
09.2022 - 05.2024
Hostess/Support
La Bottega Vail
01.2022 - 05.2022
Hostess/Support
Sonnenalp Hotel
06.2021 - 10.2021
Banquet Server
Sonnenalp Hotel
06.2021 - 10.2021
Master of Public Relations - Public Relations
Sveuciliste Sjever
Bachelor of Business And Management - Business And Management in Media
Sveuciliste Sjever
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