Nina Rosenheim
Colorado Springs
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Sunrise Counseling and Wellness
01.2025 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Patient Service Representative
Southcoast Hospitals Group
07.2024 - 10.2024
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used multipliable softwares to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Balanced deposits and credit card payments each day.
Flight Attendant
Breeze Airways
01.2023 - 10.2024
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Relayed updates and information to passengers after confirming key details with pilot.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Ensured safety and comfort of customers onboard aircraft.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Guest Service Associate
European Wax Center
09.2022 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Responded to guest inquiries to maximize guest satisfaction.
Site Supervisor
Provantage
03.2022 - 09.2022
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Provided onsite training to help develop employee skills.
- Worked with personnel and managers to meet strict timelines.
- Developed and maintained positive relationships with clients and other stakeholders.
- Inspected equipment and tools used for safe operation.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Store Project Coach
Walmart
10.2005 - 03.2022
- Partnered with project team members to identify and quickly address problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Facilitated workshops to collect project requirements and user feedback.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Greater New Bedford Regional Vocational Tech High School
New Bedford, MA06-2005
Skills
- Mail handling
- Check processing
- Filing
- Meeting planning
- Records retrieval
- Memo preparation
- Scheduling
- Reception oversight
- Research
- Bookkeeping
- Letter preparation
- Business operations support
- Professional and polished presentation
- Insurance eligibility verification
- Dedicated team player
- Document retrieval
- Multitasking and prioritization
- Computer proficiency
- Internal communications
- Record preparation
- Event coordination
- Insurance processing
- Administrative support
- Documentation and control
- Purchase orders organization
- Office management
- Microsoft Office Suite
- Performance improvement
- Client relations
- Credit and collections
- Computer skills
- Patient scheduling
- Administrative improvement
- Office administration
- Travel coordination
- Clerical support
- Conflict mediation
- Sensitive material handling
- Task prioritization
- Strategic planning
- Strong interpersonal skills
- Senior leadership support
- Writing reports
- Multi-line phone systems
- Team collaboration
Timeline
Administrative Assistant
Sunrise Counseling and Wellness
01.2025 - 05.2025
Patient Service Representative
Southcoast Hospitals Group
07.2024 - 10.2024
Flight Attendant
Breeze Airways
01.2023 - 10.2024
Guest Service Associate
European Wax Center
09.2022 - 02.2023
Site Supervisor
Provantage
03.2022 - 09.2022
Store Project Coach
Walmart
10.2005 - 03.2022
Greater New Bedford Regional Vocational Tech High School
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