Summary
Overview
Work History
Education
Skills
Timeline
Generic

Niki Holland

Colorado Springs

Summary

Dedicated and proactive professional with extensive experience in healthcare scheduling and patient management. Known for strong conflict resolution skills, effective communication, and a commitment to providing a positive first impression. Ready to leverage expertise to enhance patient experiences and operational efficiency.

Overview

10
10
years of professional experience

Work History

Specialty Scheduler

Optum
Colorado City
02.2021 - Current
  • Assisted in resolving scheduling conflicts through effective communication and negotiation.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or took messages
  • Maintained front desk to provide positive first impression.
  • Register patients accurately by gathering basic demographic and insurance information, update information as needed
  • Have extensive EPIC training
  • Complete daily task buckets in accordance with scheduling guidelines and assist other teammates with duties when asked.

Certified Nursing Assistant

Springs Ranch Memory Care
Colorado City
03.2018 - 02.2021
  • Assisted patients with activities of daily living such as bathing, grooming, dressing and overall hygeine.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Turned and re-positioned residents using proper body mechanics to prevent pressure ulcers.
  • Gave care to patients with Dementia and Alzheimer's
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Cleaned and sanitized patient rooms according to established protocols.

Certified Nursing Assistant

Brookdale Senior Living Facility
Colorado Springs
02.2016 - 02.2018
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

LEAP Technician

Discover Goodwill
Colorado Springs
08.2015 - 01.2016
  • Processed applications for eligibility determination of LEAP benefits.
  • Explained eligibility criteria to LEAP applicants and agencies. Receive mail-in applications and review for completeness prior to securing verification to process applications and determining LEAP.

Education

Associate of Science - Medical Assistant

Intellitec Medical Institute
CO
11-2014

Skills

  • EPIC charting
  • Appointment management
  • Patient registration
  • Customer service
  • Conflict resolution
  • Insurance verification
  • Adaptability
  • Time management
  • Attention to detail

Timeline

Specialty Scheduler

Optum
02.2021 - Current

Certified Nursing Assistant

Springs Ranch Memory Care
03.2018 - 02.2021

Certified Nursing Assistant

Brookdale Senior Living Facility
02.2016 - 02.2018

LEAP Technician

Discover Goodwill
08.2015 - 01.2016

Associate of Science - Medical Assistant

Intellitec Medical Institute

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Niki Holland