Nigel Wilcox
Steamboat Springs
Summary
Dynamic hospitality professional with extensive experience at Grand Teton Lodge Company, excelling in restaurant operations and guest relations. Proven track record in enhancing service quality and team collaboration, while effectively managing inventory and maintaining hygiene standards. Committed to delivering exceptional dining experiences through multitasking and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Pizza Shop Assistant
Last Chance Pizza
01.2020 - 01.2022
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Observed customer purchases in line and differentiated between standard portions.
- Prepared salads, pizzas and sandwiches for customers in a timely fashion..
Assistant Front of House Manager
Grand Teton Lodge Company
05.2019 - 10.2019
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
Front of House Supervisor
Grand Teton Lodge Company
05.2018 - 10.2018
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed inventory through effectively ordering, stocked beverages, and front of house supplies.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained a safe, friendly, clean workspace that takes care of our customers in the best way possible.
Education
High School Diploma -
La Costa Canyon High School
Carlsbad, CASkills
- Restaurant operations
- Food costs
- Wine pairing
- Hygiene standards
- Team work
- Multitasking
- Guest relations
Timeline
Pizza Shop Assistant
Last Chance Pizza
01.2020 - 01.2022
Assistant Front of House Manager
Grand Teton Lodge Company
05.2019 - 10.2019
Front of House Supervisor
Grand Teton Lodge Company
05.2018 - 10.2018
High School Diploma -
La Costa Canyon High School
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