Nicolás Santiago Gomez Leal
Costumer Service Representative
Bogotá
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Sutherland. Excelled in resolving customer complaints with empathy, boosting loyalty. Skilled in problem-solving and product knowledge, I increased sales by advising on purchases at Papeleria Yengos. Adept at maintaining high satisfaction levels through effective communication and technical support.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Costumer Service Representative
Sutherland
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Advisor
Papeleria Yengos
01.2023 - 01.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Education
High School Diploma -
Liceo Pedagógico Nuestra Señora De La Sabiduría
Bogota, Colombia 01.2015 - 11.2020
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Critical thinking
Technical support
Timeline
Costumer Service Representative
Sutherland
01.2024 - Current
Sales Advisor
Papeleria Yengos
01.2023 - 01.2024
High School Diploma -
Liceo Pedagógico Nuestra Señora De La Sabiduría
01.2015 - 11.2020
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