Nicolás Esteban Torres Velasco
Bilingual Supervisor
BOGOTA,BOGOTA
Summary
Dynamic bilingual supervisor with a proven track record at Teleperformance, excelling in team management and task delegation. Enhanced project outcomes through streamlined workflows and effective communication. Committed to staff development and cultural sensitivity, fostering a collaborative environment that improved efficiency and employee engagement.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Bilingual Supervisor
Teleperformance
06.2024 - Current
- Managed a diverse team of bilingual employees, ensuring clear communication and understanding across language barriers.
- Established clear expectations for each team member''s role in the project process, resulting in more efficient work distribution among the group.
- Streamlined workflow processes for increased efficiency and improved project outcomes.
- Conducted thorough interviews of potential hires to assess language proficiency as well as cultural knowledge and sensitivity.
Customer expert
Teleperformance
BOGOTA, BOGOTA
04.2023 - 06.2024
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Verified accuracy of customer account information and updated when necessary.
- Directed customers to appropriate departments for additional support.
Monitor
Universidad Nacional De Colombia
01.2022 - 07.2022
- Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
Education
Bachelor Of Economics - Economics
Bachelor - Academic
11.2020
Skills
Team management
Timeline
Bilingual Supervisor - Teleperformance
06.2024 - Current
Customer expert - Teleperformance
04.2023 - 06.2024
Monitor - Universidad Nacional De Colombia
01.2022 - 07.2022
Universidad Nacional De Colombia - Bachelor Of Economics, Economics
Colegio De Formación Integral Mundo Nuevo - Bachelor, Academic
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