Nicolás López Ballén
Bachelor In Humanities And Languages
Bogotá,DC
Summary
Skilled Spanish, English and French teacher, with extensive knowledge of grammar, syntax, morphology, writing styles and language registers. Experienced in writing academic and literary texts. Excellent understanding of the language nuances and therefore, very good at translating and interpreting from one langue to another. Competent in Portuguese.
Overview
4
4
Languages
2
2
Certifications
20
20
years of post-secondary education
6
6
years of professional experience
Work History
English and French Teacher
Universidad Libre
Bogotá, D.C
02.2018 - 11.2019
- Worked along with students to develop the four language skills (Speaking, writing, listening and reading) in both, English and French.
- Created class projects where students could put into practice all the acquired knowledge.
- Inspired academic success based on belief that all students can achieve excellence, regardless of background.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Supported students with special learning needs or who appeared to need extra help in their learning process.
- Evaluated multiple essays and papers in both English and French and provided feedback to improve syntax, coherence, cohesion and grammar.
Customer Care Advisor
Scotiabank
Bogotá, D.C
02.2017 - 04.2021
- Responded to customer needs through competent customer service and prompt problem-solving. (English and French speaking customers)
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Assisted in training new employees and participated in cross-training with other departments.
- Used exceptional communication to connect with customers, assess needs and present solutions.
Education
High School Diploma -
Fundación Instituto Tecnológico Del Sur
Bogotá - Colombia 02.2000 - 11.2013
Bachelor in Humanities And Languages - Humanities, Spanish, English And French
Universidad Libre
Bogotá D.C 02.2016 - Current
M.D. - Language Dicactics
Université De Poitiers
Poitiers - France 09.2020 - Current
Skills
Fluent in English (IELTS 8) French (DALF C1)]
Excellent writing skills (experience writing essays and literary texts)
Very good understanding of writing styles and language registers
Extensive Spanish, English and French grammar knowledge
Intermediate Portuguese level
Certification
Academic IELTS 8
Timeline
Academic IELTS 8
07-2021
M.D. - Language Dicactics
Université De Poitiers
09.2020 - Current
DALF C1
12-2019
English and French Teacher
Universidad Libre
02.2018 - 11.2019
Customer Care Advisor
Scotiabank
02.2017 - 04.2021
Bachelor in Humanities And Languages - Humanities, Spanish, English And French
Universidad Libre
02.2016 - Current
High School Diploma -
Fundación Instituto Tecnológico Del Sur
02.2000 - 11.2013