Nicolás Guio Pardo
Resumen profesional
Team leader with strong management skills in dynamic environments. My strengths include team leadership, empathetic communication, and skills to motivate and join tems to complete tasks and achieve objectives. I am seeking a new professional challenge with which I can commit long-term.
Datos destacados
6
6
years of professional experience
14
14
years of post-secondary education
Experiencia
Team Leader
TELEPERFORMANCE DISNEY
Bogotá, Bogotá D.C.
2023.06 - 2026.02
Planning and coordination of my team's duties, monitoring operational efficiency and a proper shift development, review the customer service's quality, and strategies development and implementation for continuous improvement.
Quality Analist
TELEPERFORMANCE CAPITAL ONE
Bogotá, Bogotá D.C.
2022.11 - 2023.06
Review and verify the right management of the company guidelines and the quality of each process done.
Bilingual Call Agent
TELEPERFORMANCE CAPITAL ONE
Bogotá, Bogotá D.C.
2022.01 - 2023.01
Live assistance to customers by providing reliable and efficient solutions on bank procedures.
Backoffice Agent
TELEPERFORMANCE STRIPE
Bogotá, Bogotá D.C.
2020.01 - 2022.01
Management of customer documentation and operations development
Formación
Civil Engineering - Geometric Road Design and Road Materials
Universidad Nacional de Colombia
Bogotá, DC 2017.01 - 2024.01
German, French and Chinese - Languages
Universidad Nacional de Colombia
Bogotá, DC 2019.01 - 2020.01
Intensive English - I, II, III
Universidad Nacional de Colombia
Bogotá, DC 2018.01 - 2019.01
Bachelor's Degree - Mathematics
Instituto Tecnológico del Sur
Bogotá, DC 2011.01 - 2016.01
Enfatiza tus habilidades clave
- Customer Service
- Data Analysis
- Team Management
- Issue resolution
- Leadership
Cronología
Team Leader
TELEPERFORMANCE DISNEY
2023.06 - 2026.02
Quality Analist
TELEPERFORMANCE CAPITAL ONE
2022.11 - 2023.06
Bilingual Call Agent
TELEPERFORMANCE CAPITAL ONE
2022.01 - 2023.01
Backoffice Agent
TELEPERFORMANCE STRIPE
2020.01 - 2022.01
German, French and Chinese - Languages
Universidad Nacional de Colombia
2019.01 - 2020.01
Intensive English - I, II, III
Universidad Nacional de Colombia
2018.01 - 2019.01
Civil Engineering - Geometric Road Design and Road Materials
Universidad Nacional de Colombia
2017.01 - 2024.01
Bachelor's Degree - Mathematics
Instituto Tecnológico del Sur
2011.01 - 2016.01