Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Cronología
Generic
Nicolás Guio Pardo

Nicolás Guio Pardo

Resumen profesional

Team leader with strong management skills in dynamic environments. My strengths include team leadership, empathetic communication, and skills to motivate and join tems to complete tasks and achieve objectives. I am seeking a new professional challenge with which I can commit long-term.

Datos destacados

6
6
years of professional experience
14
14
years of post-secondary education

Experiencia

Team Leader

TELEPERFORMANCE DISNEY
Bogotá, Bogotá D.C.
06.2023 - 02.2026

Planning and coordination of my team's duties, monitoring operational efficiency and a proper shift development, review the customer service's quality, and strategies development and implementation for continuous improvement.

Quality Analist

TELEPERFORMANCE CAPITAL ONE
Bogotá, Bogotá D.C.
11.2022 - 06.2023

Review and verify the right management of the company guidelines and the quality of each process done.

Bilingual Call Agent

TELEPERFORMANCE CAPITAL ONE
Bogotá, Bogotá D.C.
01.2022 - 01.2023

Live assistance to customers by providing reliable and efficient solutions on bank procedures.

Backoffice Agent

TELEPERFORMANCE STRIPE
Bogotá, Bogotá D.C.
01.2020 - 01.2022

Management of customer documentation and operations development

Formación

Civil Engineering - Geometric Road Design and Road Materials

Universidad Nacional de Colombia
Bogotá, DC
01.2017 - 01.2024

German, French and Chinese - Languages

Universidad Nacional de Colombia
Bogotá, DC
01.2019 - 01.2020

Intensive English - I, II, III

Universidad Nacional de Colombia
Bogotá, DC
01.2018 - 01.2019

Bachelor's Degree - Mathematics

Instituto Tecnológico del Sur
Bogotá, DC
01.2011 - 01.2016

Enfatiza tus habilidades clave

  • Customer Service
  • Data Analysis
  • Team Management
  • Issue resolution
  • Leadership

Cronología

Team Leader

TELEPERFORMANCE DISNEY
06.2023 - 02.2026

Quality Analist

TELEPERFORMANCE CAPITAL ONE
11.2022 - 06.2023

Bilingual Call Agent

TELEPERFORMANCE CAPITAL ONE
01.2022 - 01.2023

Backoffice Agent

TELEPERFORMANCE STRIPE
01.2020 - 01.2022

German, French and Chinese - Languages

Universidad Nacional de Colombia
01.2019 - 01.2020

Intensive English - I, II, III

Universidad Nacional de Colombia
01.2018 - 01.2019

Civil Engineering - Geometric Road Design and Road Materials

Universidad Nacional de Colombia
01.2017 - 01.2024

Bachelor's Degree - Mathematics

Instituto Tecnológico del Sur
01.2011 - 01.2016
Nicolás Guio Pardo