Nicolás Garzón Ramirez
Business Manager
Bogotá
Summary
Business Manager with more than three years of experience in different areas with skills in analyzing and identifying issues as well as solving them. Big interest in innovation, data and technology; therefore, the combination of the previous knowledge plus actual interests are a good hybrid for IT positions.
Overview
5
5
years of professional experience
3
3
Languages
Work History
SAP Consultant - QA Analyst
Deloitte
10.2022 - Current
- Identify and resolve system issues, validate system is working as expected for client as well as ensuring data accuracy.
- Involved in multiple projects in order to bring clients new and innovative solution to their daily basis, increasing clients' satisfaction.
- Improved system stability by proactively identifying potential issues and implementing preventive measures.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements. Executed and managed over 11 successful enhancements.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
SAP Consultant - Support
Deloitte
05.2021 - 09.2022
- Responsible of providing support and guidance to our intern client in the usage of the staffing tool of the company, as well as give clients, weekly and monthly reports on the same.
- Identify, analyze and solve issues for different countries with the SAP-HCM module as the main work tool.
- Solve around 20 tickets per-day and concerns in a short period of time for most demanding and big client was an important achievement during this period of time.
- Increased client satisfaction by effectively implementing SAP solutions tailored to their business needs
Client Executive Jr.
Carlson Wagonlit
08.2019 - 01.2020
- Offer to the client portfolio assistance with their travel needs, providing excellent customer service and ensuring incredible travel experiences.
- Solve any bill-related issues, create strategies clients-suppliers, among other tasks.
- Create multiple strategies with different clients and suppliers in order to improve their travel experience, increase satisfaction of clients and sell our IT products, with a 3% increased on them.
Education
High School Diploma -
Summerhill School
Cota, Colombia 05.2001 -
BBA - Business Management
Universidad Externado De Colombia
Bogotá, Colombia 05.2001 -
Course - Fundamental of Applied Statistics
Universidad De Los Andes
Bogotá, Colombia 05.2001 -
Course - Data Analyst
MinTic
Bogotá 05.2001 -
Skills
SAP Systems
Customer Education
Regression Testing Expertise
Test strategy formulation
Mobile Application Testing
Data Interpretation
Analytical Thinking
Timeline
SAP Consultant - QA Analyst
Deloitte
10.2022 - Current
SAP Consultant - Support
Deloitte
05.2021 - 09.2022
Client Executive Jr.
Carlson Wagonlit
08.2019 - 01.2020
High School Diploma -
Summerhill School
05.2001 -
BBA - Business Management
Universidad Externado De Colombia
05.2001 -
Course - Fundamental of Applied Statistics
Universidad De Los Andes
05.2001 -
Course - Data Analyst
MinTic
05.2001 -