Nicole Sheptov
Denver
Summary
Dynamic and results-oriented professional with a proven track record at Colorado State University, adept in problem-solving and exceptional customer service. Skilled in data analysis and customer engagement, demonstrated through successful NIH and AA studies coordination and revenue increase strategies at Tilly's. Excels in time management and ready to tackle new challenges.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Undergraduate Research Coordinator
Colorado State University
04.2023 - Current
- Played a key role in participant recruitment, data processing, and data analysis for National Institutes of Health (NIH) and Alzheimer's Association (AA) studies.
- Coordinated protocol development and equipment preparation for planned studies.
- Excelled in analyzing and graphing data using Excel and SigmaPlot.
Server
Slattery's Pub and Grill
01.2021 - Current
- Trained multiple employees for server and host positions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Tilly's
09.2019 - 02.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recommended complementary purchases to customers, increasing revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Neuroscience
Colorado State University
Fort Collins, CO05-2025
Skills
- Upselling
- Problem-solving
- Time management
- Exceptional customer service skills
- Readiness to take up new challenges
Languages
Russian
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Undergraduate Research Coordinator
Colorado State University
04.2023 - Current
Server
Slattery's Pub and Grill
01.2021 - Current
Sales Associate
Tilly's
09.2019 - 02.2021
Bachelor of Science - Neuroscience
Colorado State University
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