Nicole Powell
Englewood
Summary
Recent University of Denver graduate with a Bachelor’s in English and Literary Studies and a minor in Business, Ethics, and Legal Studies. Dependable, quick learner with strong critical thinking, communication, and problem-solving skills. Adept at working in fast-paced environments and eager to contribute to a dynamic team while continuing to grow professionally.
Overview
4
4
years of professional experience
Work History
Shift Lead
Sweet Cow Ice Cream
Denver
10.2021 - Current
- Supervised daily operations and ensured efficient workflow during busy shifts.
- Managed inventory levels and restocked supplies to maintain smooth service.
- Assisted in creating a positive atmosphere for customers and staff alike.
- Resolved customer inquiries and complaints with professionalism and care, and reported issues to senior management.
- Implemented best practices for food safety and sanitation compliance.
- Performed administrative tasks including filing documents, data entry.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during the absence of the Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
Education
Bachelor of Arts - English Literary Studies
University of Denver
Denver, CO06-2025
Skills
- Effective communication
- Microsoft Office
- Customer service
- Team leadership
- Attention to detail
- Creative writing
- Multitasking Abilities
- Friendly, positive attitude
- Dependable and responsible
- Decision-making capacity
- Work delegation
- Verbal and written communication
Timeline
Shift Lead
Sweet Cow Ice Cream
10.2021 - Current
Bachelor of Arts - English Literary Studies
University of Denver
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