Summary

Overview

Work History

Education

Skills

References

Timeline

Nicole Miller

Aurora

Summary

Dynamic and determined worker, with years of customer service experience and the ability to problem-solve in various situations. Skilled at managing a fast-paced environment. I foster a high-quality environment that enhances customer satisfaction and drives operational success. I am a goal-oriented leader with team-building skills that can motivate others to meet and exceed expectations through effective communication, organization, and drive.

Overview

years of professional experience

Work History

Program Assistant

Achieve Sports Center

Aurora

02.2024 - Current

Handled incoming calls and directed callers to appropriate department or employee.
Assisted organizational efforts by filing, entering data and answering phones.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Assisted marketing team with development and delivery of innovative campaigns to support fundraising activities.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.

General Manager

Fire Bowl Cafe

Englewood

09.2016 - 03.2024

Motivated staff to perform at peak efficiency and quality.
Enforced high standards of food quality by reviewing weekly shipments, and monitoring food safety.
Completed weekly inventory reports.
Maintained consistent food costs and budgets.
Set schedules for front of house staff by planning and designating shifts and hours.
Hired and managed all front of house staff.
Oversaw balancing of cash registers, deposited establishment's earnings, and submitting labor and sales reports daily.
Implemented a high quality environment for staff to exceed performance and service standards to keep consistent customer satisfaction.
Organized and oversaw food service training to educate employees on cleanliness, professionalism and work ethic.
Constructed daily cleaning tasks and duties.
Orchestrated team meetings to provide updated protocols and procedures.
Prepared staff work schedules and assigned team members to specific duties.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Created schedules and monitored payroll to remain within budget.

Generalist

Victoria's Secret

Lone Tree

10.2017 - 03.2018

Opened and closed all cash registers.
Maintained constant cleanliness both front and back of the store.
Organized back shipments and stock.
Assisted guests with products to maintain customer satisfaction.

Unit Supervisor

Elitch Gardens Theme & Water Park

Denver

04.2015 - 08.2016

Called for emergency personnel and offered continuous care until arrival of authorities.
Recorded daily incident reports.
Monitored pool area for violations and potential hazardous situations.
Checked water readings every hour to keep chemicals at safe levels and avoid potential illnesses among guests.
Trained lifeguards to properly scan areas of water, emergency response procedures, and ride operations.
Instructed and performed daily audits with individuals and groups.
Completed opening and closing check-list for assigned areas.