Nicole Meador
Loveland
Summary
Recovery Technician with nearly 5 years of experience in detox and residential treatment. Drawing on over 5 years of personal sobriety, I bring empathy, relatability, and credibility to client care. Skilled in crisis intervention, de-escalation, and creating safe, supportive environments where clients feel heard and understood. Recognized for a calm, steady presence and a genuine, client-centered approach that fosters trust and improves quality of life.
Overview
16
16
years of professional experience
Work History
Recovery Technician
Northpoint Recovery
09.2024 - Current
- Monitored patient behaviors during recreational activities to assess engagement and needs.
- Conducted counseling sessions with patients and families to provide emotional support.
- Facilitated group therapy sessions to promote healthy coping skills among participants.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Maintained accurate documentation of patient progress and interventions for management review.
- Communicated regularly with medical personnel regarding changes in patient conditions.
- Coordinated daily activities, including arts and crafts and music therapy, enhancing patient interaction.
- Responded promptly to emergencies, enforcing safety regulations within the facility.
Behavioral Health Technician
Nonpareil Health Group
02.2023 - 09.2024
- Monitored patient behaviors during recreational activities to assess engagement and needs.
- Conducted counseling sessions with patients and families to provide emotional support.
- Facilitated group therapy sessions to promote healthy coping skills among participants.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Maintained accurate documentation of patient progress and interventions for management review.
- Communicated regularly with medical personnel regarding changes in patient conditions.
- Coordinated daily activities, including arts and crafts and music therapy, enhancing patient interaction.
- Responded promptly to emergencies, enforcing safety regulations within the facility.
Behavioral Health Technician
Restore Detox Centers
03.2022 - 12.2022
- Observed patients' behaviors during recreational activities and outings.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Conducted one-on-one counseling sessions with patients and families.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Provided crisis intervention services to patients in need.
- Administered medications as prescribed by physician or psychiatrist.
- Provided emotional support to clients and patients dealing with difficult situations.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Responded promptly to any emergency situations that may arise within the facility.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Completed patient reports daily and submitted to management for evaluation.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Established and maintained professional working relationships with clients, staff and public.
Behavioral Health Technician
Solution Based Treatment
11.2020 - 10.2021
- Completed daily client rounds and tracked client movements.
- Documented behavioral incidents thoroughly to keep accurate records.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Assisted with execution of client activities, support groups and field trips.
- Maintained client and employee areas in good working order and with adequate supplies.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Completed patient reports daily and submitted to management for evaluation.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
- Led individual and group therapy sessions to promote patient wellness and independence.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
Table Games Dealer
Barona Resort & Casino
04.2011 - 03.2020
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips in exchange for legal currency for players to join in games.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Dealt various casino games, juggling multiple hands while providing clean, accurate payouts.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Hostess/Waitress/Food Runner
Barona Resort & Casino
12.2009 - 04.2011
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed aware of server availability and table turnover to make quick decisions about seating locations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Assisted servers by taking guests drink orders, delivering special requests and brining food efficiently to table.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Ramona High School
Ramona, CA06.2009
Skills
- Team building
- Conflict management
- Relationship development
- Problem resolution
- Process improvement
- Communications
- Customer service
- Admissions intake
- Individual/Group facilitation
- Emergency Response
- Security monitoring
- Medication administration
- Computer literacy
- Crisis intervention
Certification
- First Aid
- CPR
Education and Training
other
Timeline
Recovery Technician
Northpoint Recovery
09.2024 - Current
Behavioral Health Technician
Nonpareil Health Group
02.2023 - 09.2024
Behavioral Health Technician
Restore Detox Centers
03.2022 - 12.2022
Behavioral Health Technician
Solution Based Treatment
11.2020 - 10.2021
Table Games Dealer
Barona Resort & Casino
04.2011 - 03.2020
Hostess/Waitress/Food Runner
Barona Resort & Casino
12.2009 - 04.2011
High School Diploma -
Ramona High School
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