NICOLE KIMBROUGH
Colorado Springs
Summary
Compassionate behavioral health professional with 10+ years of experience in youth services, education, and healthcare. Proven ability to develop trauma-informed interventions, implement behavior modification strategies, and foster positive learning environments. Adept at building trust with at-risk populations while maintaining meticulous documentation and compliance standards.
Overview
12
12
years of professional experience
Work History
ESS/YSS I
Spring Creek Youth Detention Center
Colorado Springs, CO
12.2023 - 08.2024
- Provide for the direct care (mentor, model, teach, train, support, counsel, advise, supervise, observe, record, document, report, intervene, monitor or otherwise act as a prudent parent), safety and security of the male pre-adjudicated or adjudicated youth in Division of Youth Services custody using a trauma responsive approach.
- Analyze student progress and provide appropriate instruction. Provide a classroom management/ discipline plan ensuring safety at all times. Ensure assessment regulations and guidelines are followed at all times. Develop a classroom climate that promotes positive learning conditions. Work professionally with administrators, staff, parents, and community. Integrate technology into the instructional program.
Student Success Specialist
Sierra High School
Colorado Springs, Colorado
01.2021 - 02.2023
- Provides facilitation, support, and modeling of social and emotional learning lessons to students identified as having a social-emotional and/or behavioral issue.
- Assists with the implementation of classroom behavior strategies and interventions and/or individual student accommodations, modifications, and/or behavior intervention plans as indicated in an Individual Education Plan (IEP), classroom plan, and/or other guidelines.
- Contributes relevant feedback/information on student progress through observation, interaction, and maintaining accurate records.
- Maintains informational and operational records and files, including test/homework scores, student work, meal counts, incident reports, and other records related to student instruction.
Case Manager
Peak View Behavioral
Colorado Springs
01.2018 - 12.2020
- Conducted one-on-one interviews with clients to determine their needs and gauge progress. Made in-home visits when necessary.
- Assisted and educated at-risk families and individuals, helping them explore and benefit from community resources, including educational opportunities, addiction programs, affordable housing, healthcare, and nutrition.
- Review all new admissions; meet with patients admitted from the previous day and complete the discharge planning assessment
- Review cases with the Clinical Therapist involved, manage the needs of the patient throughout the treatment experience, and determine placement outcomes
- Communicate all discharge planning and patient status/progress with the patient, family, outpatient community team, and Utilization Management
Medical Front Office Assistant
Colorado Springs Gynecology Associates
Colorado Springs, CO
01.2015 - 12.2018
- Registers patients promptly while checking for accuracy and completion of the necessary information and records information in the computer and charts.
- Answers telephones, takes messages, screens, and directs calls appropriately.
- Provides information to patients and the general public with a professional and caring demeanor.
- Schedules coordinates, and reschedules patient appointments in a timely manner.
- Maintains and updates physician schedules and coordinates with management, physician, and back-office personnel. Reviews schedules weekly and make necessary changes.
- Maintains and prepares medical records for daily clinical appointments. Files and scans all reports and documents in patient charts in a timely fashion.
Health Center Assistant
Planned Parenthood
Colorado Springs, CO
01.2013 - 12.2014
- Welcome and assist clients through the visit process.
- Complete patient intake assessment interview, provide client-focused education/information, distribute and review of fact sheets, and informed consent process with accurate medical record documentation.
- Perform all front office duties: Receive incoming calls, and direct them to the appropriate staff or message system.
- Use a practice management system (Epic/NextGen), enter client information, service data, and charges.
- Perform charge-out duties as appropriate.
- Accurately record all lab tests and test results in appropriate lab logs and medical records.
- Provide injections as necessary.
- Conduct all lab tests for patients including, but not limited to: Pregnancy, STI, and HIV.
Education
Associate's of Arts - Criminal Justice
Keiser University
12.2022
Skills
- Experienced with NextGen and Epic
- Experienced with Microsoft Office suite
- Effective behavior modification strategies
- Patient documentation management
- Office administration support
- Comprehensive review of documentation
- Customer service
- Analytical problem-solving
- Educational instruction
- Comprehensive patient care
- Mediation expertise
- Direct support for student learning
- Strong verbal and written communication
- Organizational skills
- Effective time management
- PTSD Care
- Epic
- Patient discharge coordination
- Experience in special education
- Teamwork
- Good rapport with children and adults
- Conflict management
Timeline
ESS/YSS I
Spring Creek Youth Detention Center
12.2023 - 08.2024
Student Success Specialist
Sierra High School
01.2021 - 02.2023
Case Manager
Peak View Behavioral
01.2018 - 12.2020
Medical Front Office Assistant
Colorado Springs Gynecology Associates
01.2015 - 12.2018
Health Center Assistant
Planned Parenthood
01.2013 - 12.2014
Associate's of Arts - Criminal Justice
Keiser University