Nicole Kelly
Westminster
Summary
Experienced Executive Leader with over 10 years of expertise in Human Resources, store operations, talent acquisition, and organizational development. Proven success in nurturing positive cultures and fostering team development. Adept at strategic planning, communication, and active listening. Seasoned Executive Leader with a reputation of success in leading and developing high-performing teams. Proven ability in startegic planning, conflict resolution, and team member training and development. Committed to driving success through relationships, dedication and influence. Eager to continue to learn and grow as an individual.
Overview
10
10
years of professional experience
Work History
Human Resources Executive Team Leader
Target
09.2020 - Current
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Met with employees annually for progress reviews and performance assessments.
- Managed complex employee relations cases professionally resulting in resolution without escalation or litigation.
- Managed benefits administration to ensure accurate delivery of programs such as health insurance, retirement plans, and paid time off policies.
- Oversaw payroll processing, ensuring accurate payment for all team members in a timely manner.
- Implemented effective training programs aimed at enhancing employee skills and increasing productivity levels.
- Streamlined HR processes by implementing efficient systems for recruitment, onboarding, and employee management.
- Enhanced employee relations by proactively addressing concerns and fostering a positive work environment.
- Collaborated with executive leadership to align human resources strategies with business objectives.
- Reduced turnover rates through the development of comprehensive retention strategies and ongoing support for staff growth.
- Led talent acquisition efforts to attract top candidates from diverse backgrounds, industries, and skill sets.
Executive Team Leader Food & Beverage Sales
Target
07.2017 - 09.2020
- Hired, trained and managed all team members and team leaders.
- Motivated staff to perform at peak efficiency and quality.
- Cultivated strong vendor relationships.
- Developed and maintained courteous and effective working relationships between store staff and business partners.
- Reviewed sales daily to maximize the stores full potential.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Held high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong scheduling routines around holidays and daily business.
Inventory Assistant Manager
San Lorenzo Bikinis
06.2016 - 07.2017
- Oversaw staff and maintained efficiency in fast-paced environment.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials.
- Scanned and entered new inventory, updated numbers and investigated variances.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Supervisor
Coffee Bean & Tea Leaf
06.2015 - 06.2016
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Successfully managed high volumes of client-facing interactions and established strong rapport with customers.
- Worked in all areas of production to improve efficiency.
Team Leader
Papa John's Pizza
03.2014 - 06.2015
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Molded team and embraced change to adapt within dynamic market.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Performed with team to increase efficiency in a past pace environment.
- Took on several different roles within the company by being flexible with daily needs.
Education
Associate of Arts - Communications
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI2015
Associate of Arts - Business Management
Leeward Community College
Pearl City, HI2014
High School Diploma -
Mililani High School
Mililani Town, HI2014
Skills
- HR policies and procedures
- HR analytics
- Diversity and Inclusion
- Employee Relations
- Recruitment Strategies
- Talent Acquisition
- Benefits Administration
- Mentoring and Coaching
- Compensation strategy
- Workforce Planning
- Succession Planning
- Retention Strategies
Timeline
Human Resources Executive Team Leader
Target
09.2020 - Current
Executive Team Leader Food & Beverage Sales
Target
07.2017 - 09.2020
Inventory Assistant Manager
San Lorenzo Bikinis
06.2016 - 07.2017
Supervisor
Coffee Bean & Tea Leaf
06.2015 - 06.2016
Team Leader
Papa John's Pizza
03.2014 - 06.2015
Associate of Arts - Communications
Kapiolani Community College/University of HI Community Colleges
Associate of Arts - Business Management
Leeward Community College
High School Diploma -
Mililani High School
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