Nicole Kalinowski
Evergreen
Summary
Detail-oriented Patient Access Representative with a strong background in medical services and client care. Currently pursuing a Master’s in Clinical Mental Health Counseling at Regis University, with a passion for working with adolescents and diverse populations. Committed to a client-centered, holistic approach, integrating person-centered, ACT, and CBT frameworks. Interests include art therapy, anxiety, trauma, self-esteem, and identity development. Dedicated to fostering a safe, affirming space for growth and healing.
Overview
13
13
years of professional experience
Work History
Clinical Mental Health Counseling Intern
People House
08.2024 - Current
- Document client progress meticulously, maintaining accurate records in accordance with HIPAA regulations and professional ethical standards.
- Collaborate with families and caregivers for adolescent clients to promote understanding of mental health needs, facilitating a supportive home environment conducive to well-being.
- Provide psychoeducation on various mental health topics
- Support clients in addressing substance abuse issues
- Conduct play therapy sessions for adolescent clients, promoting emotional expression and processing through age-appropriate activities such as Art Therapy
- Develop culturally sensitive therapeutic approaches tailored to meet the unique needs of diverse clientele.
- Adhere to ethical and legal standards for confidentiality, protecting clients' privacy.
- Provide referrals to connect clients with other community resources to support mental health and well-being.
- Stay current on mental health research to follow new developments and research in mental health field.
Patient Access Specialist
UCHealth
01.2022 - Current
- Ensures patients get the proper care needed
- Trained new staff on hospital processes and procedures
- Stayed calm under pressure to and successfully dealt with difficult situations
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Engaged with patients to provide critical information
- Helped address client complaints through timely corrective actions and appropriate referrals
- Collected and entered patient demographic and insurance data into computer database (EPIC)
- Provided excellent customer service to patients and medical staff
Practicum Student
Adam's Camp
06.2024 - 07.2024
- Enhanced practicum experience by collaborating with multidisciplinary team members and integrating their feedback.
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
- Utilized culturally sensitive approaches when working with diverse populations, fostering an inclusive environment that catered to all clients'' needs.
Emergency Department - Patient Access Specialist
UCHealth
10.2020 - 01.2022
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Resident Assistant (RA)
Northern Arizona University
08.2012 - 05.2014
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Works as team member
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Helped students transition smoothly into dorm life
- Attended, participated, and contributed to monthly staff meetings addressing resident needs
- Developed and implemented programs, study groups and mentoring to promote student success
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis
Education
Master of Arts - Counseling
Regis University
Denver, CO05.2025
Certifications
BS - Biology
Northern Arizona University
Flagstaff, AZ05.2014
High School Diploma -
Tucson High Magnet School
Tucson, AZ05.2010
Skills
- Suicide risk assessment
- Client advocacy
- Multicultural competence
- CBT
- Mental health assessment
- ACT
- Building rapport
- Empathy
- Motivational interviewing
- Grief counseling
- Stress management techniques
- Trauma-informed care
Timeline
Clinical Mental Health Counseling Intern
People House
08.2024 - Current
Practicum Student
Adam's Camp
06.2024 - 07.2024
Patient Access Specialist
UCHealth
01.2022 - Current
Emergency Department - Patient Access Specialist
UCHealth
10.2020 - 01.2022
Resident Assistant (RA)
Northern Arizona University
08.2012 - 05.2014
BS - Biology
Northern Arizona University
High School Diploma -
Tucson High Magnet School
Master of Arts - Counseling
Regis University
Certifications
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