Nicole Howard
Denver
Summary
Dynamic bartender and server with extensive experience at multiple locations, recognized for crafting innovative cocktails and enhancing customer engagement. Proven ability in cash handling and conflict resolution, contributing to a 20% increase in repeat business through exceptional service and effective staff training. Highly reliable team player dedicated to fostering positive guest experiences.
Overview
19
19
years of professional experience
Work History
Bartender/Server
Meadows Bar & Grill
03.2025 - Current
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Processed transactions accurately using POS system, managing cash handling effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
Lead Bookkeeper
Foothills Business Management
01.2007 - Current
- Managed accounts payable and receivable processes for accurate financial tracking.
- Reconciled bank statements to ensure financial accuracy and identify discrepancies.
- Processed payroll efficiently, ensuring timely employee payments and compliance with regulations.
- Assisted in preparing monthly financial reports for internal review and analysis.
- Utilized accounting software (QuickBooks) for efficient data management and financial tracking.
Bartender
Taaz Tavern
09.2022 - 07.2023
- Crafted innovative cocktails to enhance customer experience and satisfaction.
- Streamlined drink service processes, improving efficiency during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new staff on drink preparation techniques and customer service best practices.
- Developed and maintained strong relationships with customers to foster loyalty.
Bartender/Server
Hoffbrau
03.2017 - 09.2019
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Fostered positive customer relationships, resulting in increased repeat business and loyalty.
- Resolved customer complaints effectively, enhancing overall guest satisfaction and experience.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender/Server
RCI Hospitality Holdings Inc.
07.2011 - 12.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Certificate of Course Completion - Sports Mecicine
Warren Tech
Arvada, CO08-2011
GED -
Pomona High School
Arvada, CO08-2011
Skills
- Beverage preparation
- Customer engagement
- Cash handling
- Point of sale systems
- Health compliance standards
- Staff training
- Conflict resolution
- Event service coordination
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Languages
Spanish
Limited Working
Timeline
Bartender/Server
Meadows Bar & Grill
03.2025 - Current
Bartender
Taaz Tavern
09.2022 - 07.2023
Bartender/Server
Hoffbrau
03.2017 - 09.2019
Bartender/Server
RCI Hospitality Holdings Inc.
07.2011 - 12.2015
Lead Bookkeeper
Foothills Business Management
01.2007 - Current
Certificate of Course Completion - Sports Mecicine
Warren Tech
GED -
Pomona High School