Nicole Hartman
Castle Rock
Summary
To work in a creative and challenging environment while utilizing effective sales, communication and customer service skills.
Over 20 years of client service, sales, and administrative experience in various industries Proven ability to increase company revenue. Adept at assessing client satisfaction, determining individual needs and expectations, and presenting strategies for resolution. Self-motivated and detail-oriented; can generate ideas and follow them through to fruition Work well independently and values teamwork; a cooperative colleague who is willing to help others
Overview
28
28
years of professional experience
Work History
House Keeper/ Cleaning Company
Myself
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
Server
730 South Bar and Grill
08.2015 - 10.2017
- Provides excellent customer service to all customers at local restaurant
Concierge
Red Peak Properties
10.2006 - 04.2007
- Acted as the liaison between the residents and all the services that the building provided, creating a living environment that was the most enjoyable and comfortable they have ever experienced
- Exceeded residents’ expectations daily by providing unparalleled service
- Extensive knowledge of the city of Denver, making dining reservations, procuring theater and sporting event tickets, arranging transportation and any and all other resident needs
- Diplomatically and effectively resolved residents’ grievances/problems; composed responses and made follow up contact
- Built strong and professional relationships with residents, team members, prospective residents and business partners
- Networked with area restaurants and businesses
Pavillion Sales/Planning
Hillcrest Golf Club
01.2005 - 01.2006
- Supervised, scheduled and administered all special events and weddings, including follow up and initial sales calls on received leads
- Successively created and developed corporate relations for marketing and advertising possibilities
Outside Sales Representative
Maintenance Solutions, Inc.
01.2003 - 01.2005
- Exceeded sales goals by building and maintaining relationships with property managers, building owners and facility managers
- Drove client satisfaction by meeting specific needs
- Increased revenue by 19% by building active new accounts through cold canvassing
- Prepared and presented proposals to potential clients, and negotiating contracts
- Strengthened company image by networking with committees, sponsored events and trade associations
- Member of BOMA, AAMD, IFMA and Colorado Women’s Chamber of Commerce
Office Manager
Kingman Holistic Center
01.2000 - 01.2002
- Independently managed a chiropractic office and health care facility
- Responsibilities included billing insurance companies with follow up on delays and denials
- Maintained confidential records, insurance benefit information, and monthly reports
Senior Client Relations Representative
Advent Software, Inc.
01.1997 - 01.2000
- Served as sole client advocate with more than 5,000 high-profile client companies
- Independently designed and implemented efficient internal processes
- Developed an electronic tracking process for quick, thorough handling of all client correspondence, resolution management, and follow-up procedures
- Created Client Relations Policy and Procedure Manual and monthly Client Relations Summary Report
Education
B.A. - Liberal Arts (Emphasis in Sociology)
Colorado State University
Fort Collins, Colorado01.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
House Keeper/ Cleaning Company
Myself
09.2021 - Current
Server
730 South Bar and Grill
08.2015 - 10.2017
Concierge
Red Peak Properties
10.2006 - 04.2007
Pavillion Sales/Planning
Hillcrest Golf Club
01.2005 - 01.2006
Outside Sales Representative
Maintenance Solutions, Inc.
01.2003 - 01.2005
Office Manager
Kingman Holistic Center
01.2000 - 01.2002
Senior Client Relations Representative
Advent Software, Inc.
01.1997 - 01.2000
B.A. - Liberal Arts (Emphasis in Sociology)
Colorado State University
Similar Profiles
Cole TomoryCole Tomory
Independent Business Owner at MyselfIndependent Business Owner at Myself
Makayla DanielsMakayla Daniels
Stay at Home Mom at MyselfStay at Home Mom at Myself
Tracy ShawTracy Shaw
Airbnb Host at MyselfAirbnb Host at Myself