Nicole E Young

- Partnered directly with commercial casualty & excess insurance broker on a $9.6M+ revenue book of business.

- Acted as the primary point of contact for agents and clients, handling daily communications and services needs and visits.

- Known for a high level of independence, attention to detail, and positive agent relationships

- Assisted commercial professional broker on a $2.1M+ revenue book of business.

- Acted as the point of contact for agents on handling daily communications and service needs on renewal book.

- Handled surplus lines filings across all 50 states.

- Supported in quoting, binding, policy issuance and compliance documentation.

- Mentored new team members and shared best practices to improve team efficiency

- Supported office operations, team support, tax filings, and producer licensing.

- Liaison between Denver and Seattle offices, ensuring seamless transition into a paperless environment

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Answered phone promptly and directed incoming calls to correct offices.

- Kept reception area clean and neat to give visitors positive first impression.

- Assessed credit risk and analyzed financial statements.

- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.

- Analyzed credit scores to determine borrowers' creditworthiness.

- Assisted in fraud detection and account verification

- Managed up to 6 customer service team member, ensuring efficiency

- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.

- Oversaw night operations of a 208 - room facility

- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.