Nicole Colchiski
Highly Motivated, self-starting Pharmacy Technician with a proven track record at a high volume pharmacy processing over 350 scripts daily, enhancing workflow and patient safety through accurate medication dispensing and insurance verification. Excells in complex problem-solving with insurance claims and use of discount programs and manufacturers coupons significantly improving patient satisfaction and pharmacy operations. Knowledgeable and efficient handling of Medicare and Medicaid claims, as well as standard commercial insurance claims, ensuring excellent customer service and satisfaction. Excellent with customer service and one on one patient interactions fostering a positive relationship with the pharmacy and patient.
Work History
Pharmacy Technician
10 Years 4 Months- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Counted and labeled prescriptions with correct item and quantity.
Education
Certified Nurse Aide
- General Studies
Skills
Certification
PTCB certified pharamcy technician