Nicole Cavazos
Denver
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
2004
2004
years of post-secondary education
Work History
Order Picker
Enrforce
Berkley
04.2025 - 07.2025
- Picked and prepared accurate items for shipment based on order specifications.
- Completed day-to-day duties accurately and efficiently.
- Conducted market research to identify customer preferences and trends.
- Assisted in developing marketing materials for various campaigns.
Sales Associate Manager/Sales/Retail Sales Associate
Sunglass Hut
Denver
09.2002 - 04.2025
- Managed daily operations and ensured excellent customer service standards.
- Trained and mentored new sales associates on product knowledge and sales techniques.
- Assisted in visual merchandising to create appealing product displays and layouts.
- Collaborated with team members to achieve sales goals and enhance customer experiences.
- Implemented promotional strategies to boost product visibility and attract customers.
- Resolved customer inquiries and complaints efficiently to maintain satisfaction levels.
- Conducted regular inventory audits to ensure stock accuracy and availability.
- Created reports on customer service, sales activities, and inventory levels.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Provided technical support to customers when needed.
- Maintained accurate records of all sales transactions using a POS system.
- Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
- Supervised staff in the daily operations of the store.
- Conducted regular meetings with staff to discuss progress towards goals and objectives.
Sales Associate
White House Black Market
Denver
02.2023 - 04.2024
- Assisted clients in curating complete wardrobes tailored to their individual needs and preferences.
- Coordinated the unpacking and display of new merchandise, enhancing product accessibility for customers.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Science - Business Administration And Management
Penn Foster Career School
Scranton, PA 05.2017 - 07.2025
Billings Senior High
Billings, MTSkills
- Order picking and processing
- Order proofing
- Packaging expertise
- Picking accuracy
- Work order prioritization
- Shipping and packaging
- Visual merchandising
- Customer service
- Inventory management
- Employee training
Timeline
Order Picker
Enrforce
04.2025 - 07.2025
Sales Associate
White House Black Market
02.2023 - 04.2024
Bachelor of Science - Business Administration And Management
Penn Foster Career School
05.2017 - 07.2025
Sales Associate Manager/Sales/Retail Sales Associate
Sunglass Hut
09.2002 - 04.2025
Billings Senior High