Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Bastian

THORNTON

Summary

Dynamic Program Coordinator with a proven track record at the City of Westminster, excelling in program management and customer service. Expert in staff scheduling and child development, I foster engaging environments while ensuring safety and compliance. Committed to enhancing parent relationships and team leadership, I consistently deliver exceptional results in childcare settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Program Coordinator Childcare

City of Wetsminster
Westminster
12.2017 - Current
  • Manages daily activities within child care room.
  • Functions as a lead worker, communicating issues to the supervisor.
  • Supports supervisor in conducting interviews for Child Care Attendant positions.
  • Manages staffing schedules for child care personnel
  • Functions as main contact for parents
  • Involves children in suitable activities
  • Utilizes constructive reinforcement and discipline methods for staff
  • Ensures safe area consistently
  • Complies with City of Westminster policies and procedures.
  • Opened and closed child care room in accordance with established schedule.
    Completed necessary documentation using appropriate forms.
  • Monitors the daily cash bag to ensure accuracy.
  • Sanitizes and disinfects toys and materials according to scheduled intervals.

Guest Relations Clerk Substitute

City of Westminster
Westminster
02.2012 - Current
  • Provided excellent customer service to ensure customer satisfaction.
  • Processed customer payments accurately and efficiently.
  • Answered customer inquiries via phone and email.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Handled point of sale transactions promptly, contributing to improved transaction speed.
  • Processed membership payments correctly to uphold financial accuracy and reliability.
  • Oversee guest compliance with facility policies and procedures.
  • Commit to maintaining reliable and on-time attendance.

Education

Associate of Applied Science - Radiologic Technology

Red Rocks Community College
Denver, CO
05-2011

Skills

  • Program management
  • Regulatory compliance
  • Staff scheduling
  • Child development
  • Safety protocols
  • Customer service
  • Team leadership
  • Customer relationship management

Certification

  • CPR and First Aid certified

Timeline

Program Coordinator Childcare

City of Wetsminster
12.2017 - Current

Guest Relations Clerk Substitute

City of Westminster
02.2012 - Current

Associate of Applied Science - Radiologic Technology

Red Rocks Community College

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Nicole Bastian