Nicole Barclay
Main Event
Severance
2
years of professional experience
Experienced Shift Manager skilled in overseeing bar operations and training staff. Strong communicator with expertise in conflict resolution, fostering a positive work environment and enhancing customer experiences. Committed to ensuring all guests and employees are treated with respect and integrity.
Work History
Bartender
2 Months- Prepared and served a variety of alcoholic and non-alcoholic beverages to ensure customer satisfaction.
- Engaged with customers to provide recommendations and enhance their overall experience.
- Assisted in inventory management by tracking stock levels and restocking supplies.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Handled cash transactions accurately, ensuring proper change is given to customers.
- Resolved customer complaints effectively, fostering a positive atmosphere at the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender Shift Manager
11 Months- Managed bar operations during shifts, ensuring efficient service and adherence to safety protocols.
- Trained and mentored new bartenders on drink preparation and customer engagement techniques.
- Developed and implemented drink specials, enhancing customer satisfaction and increasing repeat business.
- Oversaw inventory management, including ordering supplies and minimizing waste.
- Handled customer complaints effectively, resolving issues to maintain a positive atmosphere.
- Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
- Enforced compliance with health regulations, maintaining cleanliness standards throughout the bar area.
- Conducted cash handling procedures, ensuring accurate transactions at the end of each shift.
Bartender Shift Manager
7 Months- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Education
High School Diploma
Tips On - Premise Alcohol Server Training
Licensed And Certified Massage Therapist - LCMT
Skills
Multitasking abilities
Strong multitasking
Clear and effective communication
Patience and tolerance
Outgoing personality
Inventory management
Dependable service
Team player attitude
Timeline
Bartender
Main Event
04.2026 - 06.2026Read More
Bartender Shift Manager
Bruce's Bar
04.2025 - 03.2026Read More
Bartender Shift Manager
Outback at Boomerang Golf Course
08.2024 - 03.2025Read More
Greeley Central High School
High School Diploma
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TIPS - 360
Tips On - Premise Alcohol Server Training
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Academy of Natural Therapy
Licensed And Certified Massage Therapist from LCMT
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