Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Arcia Cárcamo

Nicole Arcia Cárcamo

Caucasia,ANT

Summary

Dynamic customer service professional with a proven track record. Energetic and organized with knack for managing schedules and multitasking in fast-paced environments. Possesses strong communication and organizational skills necessary for efficient office operations and administrative support. Committed to facilitating seamless workflow and contributing to overall team success.

Overview

4
4
years of professional experience

Work History

Receptionist

Botánico Hotel & SPA
Caucasia
12.2024 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Retention Customer Service Representative

BPO Global Services
07.2024 - 09.2024
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Ensured compliance with industry regulations and company policies throughout all dealings with customers.

Customer Service Representative

Multienlace S.A.S
Medellin
05.2022 - 11.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
  • Solved problems timely and effectively, ensuring customer satisfaction.

Customer Service Representative

Teleperformance
06.2021 - 04.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Administration - Administration

Centro De Sistemas De Antioquia
Caucasia, Colombia

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Attentive customer service
  • Mail routing
  • Data management
  • Company procedure adherence

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Receptionist

Botánico Hotel & SPA
12.2024 - 02.2025

Retention Customer Service Representative

BPO Global Services
07.2024 - 09.2024

Customer Service Representative

Multienlace S.A.S
05.2022 - 11.2023

Customer Service Representative

Teleperformance
06.2021 - 04.2022

Bachelor Of Administration - Administration

Centro De Sistemas De Antioquia

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Nicole Arcia Cárcamo