Nicolas Vega
Resumen profesional
Customer-focused and versatile professional with experience in customer service, technical support, and sales within fast-paced environments. Skilled at resolving complex customer concerns with patience, professionalism, and empathy, while effectively managing frustration and maintaining a positive service experience. Proven ability to identify customer needs, provide accurate technical solutions, and support sales initiatives with a strong focus on achieving company targets and performance goals. Highly adaptable, organized, and capable of managing multiple tasks simultaneously while maintaining attention to detail and service quality.
Datos destacados
6
6
years of post-secondary education
3
3
years of professional experience
Experiencia
Agente de ventas
Asurion
Bogotá, Bogotá D.C.
2025.10 - 2026.06
- Provided technical support for one of the largest telecommunications companies in the United States, assisting customers with device troubleshooting, account-related inquiries, and service solutions.
- Supported customers with the activation and addition of new mobile devices and accessories, with the use of cross selling skills to their wireless accounts, ensuring a smooth and accurate setup process.
- Managed customer claims related to physical damage and manufacturer defects, coordinating repair appointments and replacement device orders when applicable.
- Promoted and sold device protection plans for home technology products, identifying customer needs and communicating the benefits of coverage to increase enrollment opportunities.
- Monitored individual and team performance through operational metrics and KPIs, preparing weekly performance reports and improvement recommendations to help strengthen overall team results.
Call Center Agent
Foundever
Bogotá, Bogotá D.C
2024.05 - 2024.12
- Customer service and resolution of inquiries through incoming calls.
- Advisory and technical assistance to users to resolve various issues.
- Use of all available tools to provide customer support.
- Identified and recommended machine replacements post-support when issues remained unresolved, contributing to upselling efforts and client retention.
- Implemented customer loyalty strategies to increase client retention.
Call Center Agent
Concentrix
Bogotá, Bogotá D.C
2023.06 - 2024.02
- Perform the role of a call center agent for a health insurance campaign.
- Recording customer interactions in the CRM system.
- Management of claims and follow-up until full resolution.
- Customer service and resolution of inquiries through inbound calls.
- Assessed client needs to recommend and enroll them in the most suitable health plans, driving sales through tailored solutions and customer-focused guidance.
Formación
High school -
Colegio Nuestra Señora del buen consejo
2014.01 - 2020.01
Mecatronic Engineering
Universidad de América
2020.01 - Actual
Enfatiza tus habilidades clave
- Strategic Thinking
- Friendly and professional treatment
- Excellent customer service
- Ease of communication
- Initiative
- Ability to multitask
- Independent and team work
- Proactivity
- sales aptitudes
Idiomas
English
Avanzado
Spanish
Avanzado
Personalizado
- Jaime Vega, Dad, 3213611804
- Angela Melenje, supervisor 3194302486
Cronología
Agente de ventas
Asurion
2025.10 - 2026.06
Call Center Agent
Foundever
2024.05 - 2024.12
Call Center Agent
Concentrix
2023.06 - 2024.02
Mecatronic Engineering
Universidad de América
2020.01 - Actual
High school -
Colegio Nuestra Señora del buen consejo
2014.01 - 2020.01