Summary
Overview
Work History
Skills
References
Languages
Timeline
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JEFERSSON GALARZA

Usaquen,DC

Summary

Professional with 15 years of experience in customer service and sales, including 7 years managing online clients through social media and ecommerce platforms. Specialist in Meta advertising campaigns (Facebook and Instagram), with strong knowledge of audience segmentation and geolocation. Experienced in administrative support, schedule management, project coordination, and reporting, providing efficient assistance to businesses and entrepreneurs.

Overview

9
9
years of professional experience

Work History

Sales & Operations Supervisor

MT - TELEFONIA MOVIL
01.2021 - Current
  • Responsible for the comprehensive management of physical retail locations and digital sales channels, handling over 300 daily interactions through in-person service and messaging platforms.
  • Implemented customer service strategies focused on closing sales, achieving a 20% increase in revenue.
  • Developed efficient warranty management processes, minimizing operational losses.
  • Oversaw inventory control, bank account reconciliation, and supplier payment flows.
  • Led a multidisciplinary team and provided personalized executive assistance to the company owner.

Administrative & Financial Operations Coordinator

INTERACTIVE VG - EGAMERS TECNOLOGY
01.2017 - 01.2020
  • I served as the administrative and fiscal lead during the liquidation of Interactive and the creation of E-Gamers, overseeing document management, invoice filing, expense tracking, bank reconciliation, and financial reporting.
  • I managed payroll and social security payments (EPS, ARL, compensation fund), as well as the calculation and disbursement of sales commissions.
  • At E-Gamers, I took on tax and customs responsibilities, handling tax filings, exogenous information reporting, and inventory entry into the company's system.
  • I prepared regular reports on sales, income, employee departures, and supplier payments to support decision-making.
  • Additionally, I provided personal assistance to the company owner regarding legal matters and schedule management, collaborating on legal proceedings related to family matters.
  • I also participated in an internal audit that uncovered financial irregularities, contributing to the identification of unauthorized transactions and the strengthening of the company's accounting controls.

Skills

  • Customer service
  • Social media sales
  • Meta Ads (Facebook / Instagram)
  • Account and banking management
  • Inventory control
  • Payroll and payment management
  • Reporting and record-keeping
  • Administrative support
  • Personal assistance and scheduling
  • Organization
  • Clear communication
  • Problem-solving
  • Adaptability
  • Working under pressure
  • Leadership
  • Discretion
  • Responsibility
  • Sales training
  • Sales reporting
  • Customer relationship building
  • Sales presentations
  • Pipeline management

References

  • JUAN CARLOS TORRES, +57 321 437 0492, CO, Papa Jhons Col.

Languages

English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)

Timeline

Sales & Operations Supervisor

MT - TELEFONIA MOVIL
01.2021 - Current

Administrative & Financial Operations Coordinator

INTERACTIVE VG - EGAMERS TECNOLOGY
01.2017 - 01.2020

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JEFERSSON GALARZA