Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicolas Rivera

Villavicencio

Summary

Innovative Software Developer known for high productivity and efficient task completion. Skilled in Java, SQL, and cloud computing, bringing focused solutions to complex software challenges. Excel at problem-solving, teamwork, and adaptability, ensuring seamless collaboration and project success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Virtual Assistant

H2O Wireless
Bogota
04.2024 - Current
  • Assisted customers with software updates, IMEI verifications, and payment processing for H2O telecommunications services.
  • Supported inquiries regarding internet, data, mobile roaming, calls, and text messaging.
  • Facilitated efficient resolution of customer issues to maintain high satisfaction levels.

Junior Software Developer

Amazon
Bogota
10.2023 - 05.2024
  • Compiled comprehensive reports on AC3 software bugs by analyzing customer service feedback.
  • Facilitated effective communication between customer service and development teams regarding software issues.
  • Synthesized customer service insights into detailed error reports to enhance team awareness.
  • Generated and shared reports on AC3 software issues to inform development team strategies.

Customer Service Representative

Amazon
Bogota
06.2023 - 10.2023
  • Resolved customer inquiries regarding heavy and bulky shipments, ensuring timely solutions for high-value products.
  • Specialized in addressing large-scale product concerns, maintaining service excellence for furniture and appliances.
  • Provided tailored support for shipment challenges in Heavy and Bulky Services, enhancing satisfaction for premium items.
  • Cultivated strong relationships with customers through personalized assistance and dedicated support.

Customer Service Representative

Teleperformance
Bogota
05.2022 - 06.2023
  • Delivered exceptional customer service to VRBO customers, addressing inquiries and resolving issues promptly.
  • Created detailed tax reports for VRBO customers, ensuring accurate financial documentation.
  • Developed strong relationships with property owners and visitors through personalized assistance.
  • Identified upselling opportunities based on customer needs to enhance revenue.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Provided timely resolutions to customer complaints, maintaining satisfaction levels.
  • Supported VRBO customers by offering feedback and assistance to improve experiences.

Education

High School Diploma -

Universidad Minuto De Dios
Villavicencio

Skills

  • Customer service and support
  • Technical support
  • Data entry and analysis
  • Report generation
  • Payment processing
  • Software troubleshooting
  • Problem solving
  • Microsoft Office proficiency
  • Email management
  • PHP and SQL programming
  • Data modeling and analysis
  • Java development
  • Laravel framework expertise
  • Symfony framework knowledge

Certification

Master in PHP

Provider: Udemy

Python

Provider: Udemy

Languages

Spanish
First Language
English
Advanced (C1)
C1

Timeline

Virtual Assistant

H2O Wireless
04.2024 - Current

Junior Software Developer

Amazon
10.2023 - 05.2024

Customer Service Representative

Amazon
06.2023 - 10.2023

Customer Service Representative

Teleperformance
05.2022 - 06.2023

High School Diploma -

Universidad Minuto De Dios

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Nicolas Rivera