NICOLAS RINCON
Summary
Highly motivated and adaptable professional with over 8 years of experience across customer service, virtual assistance, floor support, and management roles. This diverse background has equipped me with strong communication, problem-solving, and interpersonal skills. I thrive in dynamic environments, building solid relationships and delivering consistent results. My hands-on experience is backed by a solid educational foundation, allowing me to navigate complex situations with confidence and empathy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Support and Manager
247.ai
11.2022 - 03.2025
- Working as a floor support and manager has given me the opportunity to lead teams, boost their performance, and support their professional growth. I ensured compliance with company policies and legal guidelines while managing KPIs, analyzing data, and improving internal processes. I also worked closely with social media support, assisting customers with sales, billing, and technical issues. My strengths lie in being highly organized, goal-oriented, and metric-driven. I'm committed to delivering excellent customer service and building trust, both to achieve company goals and to grow personally and professionally with a positive attitude.
Sales And Customer Service Representative
Accedo S.A.S
01.2017 - 11.2022
- During my years of experience as a Floor Sales and Customer Service Assistant, I consistently contributed to increased sales and revenue by informing customers about promotions and special offers. I maintained a high standard of service by treating customers with courtesy, respect, and patience, always aligning with company policies and procedures. I also educated customers on product usage, aiming to create a welcoming and positive experience by applying strong customer service skills and understanding the psychological aspects of customer satisfaction. My support was delivered across multiple channels, including social media chats, online platforms, and phone calls.
Education
Bachelor Degree - International Business
Americana University Institution
Barranquilla, Colombia10-2026
Logistics Coordinator - Business
CENSA
Cartago, Colombia10-2022
Certificate of Higher Education - Flight dispatcher
INEC Aviation School
01.2020
Skills
- -Problem-Solving and Critical Thinking
- -Tech Savvy
- -Team work
- -Time management
- -Confidentiality and Discretion
- -Strategic planning
Certification
- Course in assertiveness and work group.
- Course focused on C1 English level for BPO and tourism.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Floor Support and Manager
247.ai
11.2022 - 03.2025
Sales And Customer Service Representative
Accedo S.A.S
01.2017 - 11.2022
Bachelor Degree - International Business
Americana University Institution
Logistics Coordinator - Business
CENSA
Certificate of Higher Education - Flight dispatcher
INEC Aviation School
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