Overview
Work History
Timeline
Generic

NICOLAS PEDRAZA

Tamarac,FL

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Agent Elite
07.2022 - 03.2024
  • Started in sales and worked my way up through the customer success department
  • Guide new customers through onboarding, providing training and support to ensure a smooth transition to marketing services
  • Provide technical expertise, contributing to a 15% reduction in system failures
  • Develop and maintain strong relationships with clients to ensure retention and reduced churn through a comprehensive follow-up system
  • Identify opportunities to upsell additional services based on customer needs and goals and close the sale
  • Address customer inquiries, issues, and concerns effectively acting as the primary point of contact for escalations
  • Gather and communicate feedback from customers to relevant teams to inform them about product development and enhancements

Independent Real Estate Broker

Independent Real Estate Broker
05.2024 - Current
  • Close sales 5% over the asking price by creating a new database of specific client requests to better target prospective clients based on insightful market research to evaluate property values and trends
  • Facilitate negotiations between buyers and sellers, offering financial options, investment potentials, title, and legal guidance always looking for creative ways to close the deal

Sales Director of Vending Unit

Marped Group
03.2016 - 05.2022
  • Train a sales and technical team based on quality management regulations
  • Manage relationships with product suppliers to maintain competitive market prices increasing revenue by 22%
  • Develop in-depth market analyses to create new sales strategies
  • Document daily operations in a collaborative platform encompassing ERP, CRM, task management, and file sharing
  • Help certify the company in quality control processes under norm ISO-9001
  • Manage inventory based on foreseen sales
  • Deliver purchase and sales reports based on cost-effectiveness and profit

Associate Sales Director

LVMH Fragrance Brands LLC
01.2012 - 01.2016
  • Help manage the second-largest U.S
  • Store
  • Develop strategies and train the team to surpass sales goals
  • Tap the client's impulse potential to drive sales
  • Answer the client's questions regarding the products
  • Manage inventory rotation based on an in-depth analysis of consumer preferences
  • Overperformed sales goal and increased yearly sales by 20%
  • Languages: English and Spanish Fluent
  • Awards/Acknowledgments: Upsell Excellence Award (2023), Most Retention in Customer Care Achievement (2022), Mega Deal Champion (2019), Memorable Moments Achievement (2014), Sales Innovator Award (2013)

Timeline

Independent Real Estate Broker

Independent Real Estate Broker
05.2024 - Current

Customer Success Manager

Agent Elite
07.2022 - 03.2024

Sales Director of Vending Unit

Marped Group
03.2016 - 05.2022

Associate Sales Director

LVMH Fragrance Brands LLC
01.2012 - 01.2016

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