Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NICOLAS GILEDE ALBADAN

NICOLAS GILEDE ALBADAN

Sales & Customer Success
Pereira

Summary

Dynamic and versatile professional with a strong background in sales, logistics, and operations management, backed by 5+ years of cross-industry experience. Proven expertise in high-volume cold calling, property acquisition, and customer relationship management, with a demonstrated ability to exceed sales targets and drive business growth. Adept at leveraging data-driven strategies to optimize processes, improve efficiency, and deliver exceptional results. Combines technical proficiency in inventory management, CRM systems, and logistics coordination with bilingual fluency (English/Spanish) to excel in fast-paced, customer-centric environments.

Overview

9
9
years of professional experience
20
20
years of post-secondary education
1
1
Certification

Work History

Lead Telemarketer Agent

Lamassu Media
08.2024 - 02.2025
  • Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
  • Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing lists daily outbound calls to build partnerships and achieve sales quota.
  • Assisted in the development of new sales representatives by sharing best practices and providing mentorship for effective cold calling techniques.
  • Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.

FTL Specialist

GLT LOGISTICS
12.2021 - 08.2022
  • Management of database of information.
  • Management of inventory and sales fulfillment.
  • Assistant on product development.
  • Identifying and selecting reputable and safe carriers for freight services.
  • Provide guests with menus.
  • Collaborating with shippers, carriers and dispatchers to manage scheduled collections and drop-offs.
  • Updating customers on the status of shipments, and assisting with other inquiries.

Product Developer

Smash Technologies Group
06.2019 - 12.2020
  • Worked closely with sales, operations and manufacturers to deliver quality production.
  • Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
  • Reviewed products and updates for company quality standards compliance.
  • Implemented quality control processes throughout the entire product development lifecycle, resulting in a reduction of defects and returns.
  • Optimized existing products through continuous improvement initiatives, reducing production costs and increasing profitability.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to established budgets.
  • Developed innovative products for increased customer satisfaction and market share growth.

Sales Agent

Accedo 24-7
09.2021 - 12.2021
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Sales Associate

One-Click
08.2016 - 12.2016
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.

Human Resources

INVERSIERRA SAS
12.2015 - 08.2016
  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.
  • Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
  • Examine employee files to answer inquiries and provide information for personnel actions.
  • Gather personnel records from other departments or employees.
  • Compile and prepare reports and documents pertaining to personnel activities.

Education

Associate of Arts - Mechanical Engineering Candidate

Miami Dade College
Miami, FL
05.2001 - 12.2020

Skills

  • QuickBooks

  • Team Player

  • Analytical problem solver

  • Enthusiastic demeanor

  • Proficient in computer applications

  • Communicative

  • Customer service

  • Incoming call reception

  • Cold calling

  • Attention to detail

  • Customer rapport

  • Flexible schedule

  • Clear communication

  • CRM software

  • Sales support

  • Data entry expert

  • Payment processing

Certification

QuickBooks

Timeline

Lead Telemarketer Agent

Lamassu Media
08.2024 - 02.2025

FTL Specialist

GLT LOGISTICS
12.2021 - 08.2022

Sales Agent

Accedo 24-7
09.2021 - 12.2021

QuickBooks

08-2020

Product Developer

Smash Technologies Group
06.2019 - 12.2020

Sales Associate

One-Click
08.2016 - 12.2016

Human Resources

INVERSIERRA SAS
12.2015 - 08.2016

Associate of Arts - Mechanical Engineering Candidate

Miami Dade College
05.2001 - 12.2020

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NICOLAS GILEDE ALBADANSales & Customer Success