Nicolas Garzon Davila
Bogotá,DC
Summary
Dynamic Sales Coach with a proven track record at Asurion, excelling in cross-selling techniques and coaching methods. Spearheaded innovative solutions to enhance team performance, achieving significant improvements in service delivery. Skilled in CRM software, demonstrating exceptional problem-solving abilities and a commitment to excellence in customer engagement.Strong team culture builder abilities
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Coach
Asurion
Bogota, Colombia
01.2024 - Current
- Identified potential gaps in service delivery and developed solutions accordingly.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Tech Support and Sales Representative
Asurion
Bogota, Colombia
09.2023 - 01.2024
- Resolved complex and escalated support issues.
- Demonstrated strong problem-solving skills to diagnose and troubleshoot technical issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Coach Apprentice
Asurion
Bogota, Colombia
06.2023 - 08.2023
- Drafted recommendations for enhancing existing processes related to sales activities.
- Ensured compliance with company policies and procedures when dealing with customers.
- Developed and implemented strategies for improving customer experience.
Customer Service and Sales Representative
Asurion
Bogota, Colombia
03.2022 - 06.2023
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Developed and implemented successful sales strategies to increase customer base.
Bilingual Customer Service Representative
Concentrix
Bogotá
11.2021 - 03.2022
- Customer service excellence in the healthcare campaign.
- Subject Matter Expert and escalations for Florida Health insurance provider
- Adhered to company policies and procedures regarding customer service standards.
Education
Bachelor of Architecture - Architecture
Universidad De Los Andes
Bogotá, Colombia06-2022
Diploma - BIM Technologies, Modeling Software Emphasis
Nazca Digital
Bogotá, Colombia07.2017
Bachillerato Académico -
Colegio Santo Tomás de Aquino
Bogotá, Colombia12.2015
Some College (No Degree) - Information Technology, Coding, AI
Academia Web Platzi
Bogotá, ColombiaSkills
- Cross-selling techniques
- Objection handling
- Sales process management
- Coaching techniques
- CRM software proficiency
- Upselling strategies
References
- Juan Manuel Dávila, 3176472485
- Lina María Ropero, 3508066747
Languages
- Español
- Inglés
Personal Information
- Identification Number: 1.019.129.156
- Age: 24
- Date of Birth: 04/05/97
- Nationality: Colombiano
Certification
- White Belt Certificate on leadership by Everyday Leadership
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Sales Coach
Asurion
01.2024 - Current
Tech Support and Sales Representative
Asurion
09.2023 - 01.2024
Coach Apprentice
Asurion
06.2023 - 08.2023
Customer Service and Sales Representative
Asurion
03.2022 - 06.2023
Bilingual Customer Service Representative
Concentrix
11.2021 - 03.2022
Bachelor of Architecture - Architecture
Universidad De Los Andes
Diploma - BIM Technologies, Modeling Software Emphasis
Nazca Digital
Bachillerato Académico -
Colegio Santo Tomás de Aquino
Some College (No Degree) - Information Technology, Coding, AI
Academia Web Platzi
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