Nicolas David Mora Salazar
Business Operations Analyst And BDR
Bogotá
Summary
Experienced Operations Analyst and Business Development Representative, with a proven track record in solving complex problems and excelling at gaining the loyalty of existing clients while attracting new prospects. Possesses excellent oral and listening skills in English. I Hold a bilingual Spanish-English International Baccalaureate diploma and a DELF B1 certificate in French from the Alliance Française. A strong communicator with well-developed interpersonal skills. Responsible and attentive when working both in teams and independently.
Overview
8
8
years of professional experience
28
28
years of post-secondary education
Work History
Business Operations Analyst and BDR
Insight Assurance
11.2023 - Current
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Reduced operational costs with smart budget management and cost-saving initiatives.
- Managed project timelines effectively, ensuring all deliverables were met according to established deadlines.
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Achieved and exceeded monthly and annual sales targets.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
Sales Development Representative
Accion Labs
06.2022 - 01.2023
- Engagement manager en compañía de desarrollo de software responsable de prospectar, investigar, contactar y llamar a más de 40 clientes diarios en Estados Unidos y Latinoamérica.
- Fin último era el de hacer el primer contacto con CEO´s de pequeñas, medianas y grandes empresas con el fin de redirigirlos con el equipo y personas correctas para poder hacer crecer sus negocios.
- Elaboración de perfiles y entregas de reportes en base a las prospecciones ya hechas.
Business Development Manager
Cisco Systems, Inc.
11.2019 - 06.2022
- Experienced account executive in software product sales and business development manager, with a proven track record in solving complex problems and a strong ability to earn the loyalty of existing clients while attracting new prospects.
- I also have excellent sales persuasion skills, consistently delivering results, accelerating growth, and developing new business to meet goals and objectives.
- Skilled in creating commercial profiles and risk reports, coordinating commercial alignment with account teams, and monitoring daily progress and/or issues in the use of online tools.
Manejo de cuentas estadounidenses
Luminess Air
02.2018 - 01.2019
- Management of U.S.-based accounts in customer service, retention, and sales for cosmetic products of the company Luminess Air.
- Coordination of shipments and commercial advising focused on customer satisfaction and sales efforts to encourage the purchase of additional cosmetic products.
Servicio al Cliente Y Retención
Callzilla
07.2017 - 01.2018
- Customer service and retention agent for beauty products, protein supplements, and monthly magazine subscriptions, along with coordination of shipments and commercial advising for these products.
Education
Cerficado Delf B1 -
ALIANZA FRANCESA
Bachelor's Degree in International Affairs - International Affairs
San Buenaventura Bogotá
San Buenaventura Bogotá 05.2001 - 01.2016
High School Diploma -
COLEGIO DE INLGATERRA - THE ENLGISH SCHOOL
Bogota, Colombia 05.2001 -
Skills
INGLES
Operational efficiency
Problem-solving
Analytical skills
Time management abilities
Teamwork
Customer service
Organizational management
Operations management
Multitasking
FRANCÉS
CRM Usage
Creative solutions
Personal Information
Age: 26
Timeline
Business Operations Analyst and BDR
Insight Assurance
11.2023 - Current
Sales Development Representative
Accion Labs
06.2022 - 01.2023
Business Development Manager
Cisco Systems, Inc.
11.2019 - 06.2022
Manejo de cuentas estadounidenses
Luminess Air
02.2018 - 01.2019
Servicio al Cliente Y Retención
Callzilla
07.2017 - 01.2018
Bachelor's Degree in International Affairs - International Affairs
San Buenaventura Bogotá
05.2001 - 01.2016
High School Diploma -
COLEGIO DE INLGATERRA - THE ENLGISH SCHOOL
05.2001 -
Cerficado Delf B1 -
ALIANZA FRANCESA
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