Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nicolas Camargo Gomez

Bilingual Customer Service Agent
Bogota

Summary

Looking to join the workforce to gain experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Bilingual Customer Service Agent

Teleperformance
Bogota
10.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Supported team members during high-stress situations, helping maintain a positive work atmosphere while achieving desired outcomes.
  • Demonstrated adaptability by quickly learning new systems and technologies as they were implemented within the organization.
  • Conducted thorough research to resolve disputes and identify areas for improvement, leading to enhanced customer experience.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish - speaking customers.

Bar/FOH All-Rounder

L'Antica Trattoria
Perth, WA
11.2023 - 08.2024
  • Greeted guests in a friendly and professional manner, taking orders accurately.
  • Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business.
  • Ensured tables were properly set up before seating guests and cleared promptly after meal completion.
  • Supported other servers, running food and refilling beverages to meet team goals.
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes.

Bar/FOH All-Rounder

CALEB Restaurant & Bar
09.2021 - 04.2022
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Built strong relationships with regulars and new customers by providing friendly, personalized service.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Cleaned and sanitized work areas, utensils, and equipment.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
  • Took customer orders to convey to other employees for preparation.
  • Replenished supplies to maintain adequate stock levels.

General Laborer

PREMIUM FACILITY SERVICES LLC
10.2020 - 09.2021
  • Performed general labor duties such as lifting, carrying, pushing, and pulling materials and equipment.
  • Worked collaboratively with other members of the team to meet deadlines.
  • Operated a variety of hand tools to complete assigned tasks safely and efficiently.
  • Maintained cleanliness and orderliness of storage areas by sweeping and mopping.
  • Managed inventory levels through regular cycle counts and stock checks.

General Laborer

Glen Gordon
02.2019 - 08.2019
  • Performed general labor duties such as lifting, carrying, pushing, and pulling materials and equipment.
  • Operated a variety of hand tools to complete assigned tasks safely and efficiently.
  • Cleaned and maintained work areas to ensure a safe working environment for all personnel.
  • Assisted coworkers with various projects, showcasing collaborative attitude and flexibility.
  • Gathered equipment, tools, and materials to use on projects or at work sites.
  • Dug ditches and trenches, backfilled excavations, and compacted and leveled earth to grade specifications.

Gardening Assistant

06.2018 - 11.2018
  • Mowed and edged lawns, using power mowers, and edgers.
  • Raked, mulched, and compost leaved.
  • Decorated gardens with stones and plants.
  • Used portable sprinkler systems, hoses, and watered cans.
  • Showed expertise in identifying weeds and using appropriate methods to remove them.

Upholstery Assistant

Furniture Doctor
04.2017 - 06.2018
  • Maintained a clean workspace environment by organizing tools, supplies and materials after each shift.
  • Measured and cut new covering materials using patterns and measuring and cutting instruments.
  • Adept at measuring components accurately to ensure a perfect fit for the finished product.
  • Inspected furniture items prior to beginning work in order to identify any potential problems or issues that need addressing.
  • Assisted in the upholstery of furniture, carpets and other materials with great attention to detail.
  • Stretched webbing and fabric using webbing stretchers.

Education

Diploma - Information Technology

NIT Australia
Perth, WA
12-2022

High School Diploma -

San Miguel Institute
Bogotá, DC
11.2016

Skills

  • Customer service

  • Communication skills

  • Bilingual

  • Flexibility and adaptability

  • Fluent bilingualism

  • Problem-solving

Certification

Diploma in Information Technology, NIT AUSTRALIA

References

Maria del Mar Rodriguez       Project Manager - Graphic Design

317-321-0774                         mardelmariarodriguez@gmail.com


Glen Gordon                           Self-Employed

+61455370774                       glengordon@waterboyz.com.au

Timeline

Bilingual Customer Service Agent

Teleperformance
10.2024 - Current

Bar/FOH All-Rounder

L'Antica Trattoria
11.2023 - 08.2024

Bar/FOH All-Rounder

CALEB Restaurant & Bar
09.2021 - 04.2022

General Laborer

PREMIUM FACILITY SERVICES LLC
10.2020 - 09.2021

General Laborer

Glen Gordon
02.2019 - 08.2019

Gardening Assistant

06.2018 - 11.2018

Upholstery Assistant

Furniture Doctor
04.2017 - 06.2018

Diploma - Information Technology

NIT Australia

High School Diploma -

San Miguel Institute

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Nicolas Camargo GomezBilingual Customer Service Agent