Nicolas Avendaño Contreras
Bogota,DC
Summary
Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in complaint resolution and leveraging Microsoft Excel for efficiency. Skilled in transforming high-stress situations into positive customer experiences, significantly enhancing loyalty. Expertise includes call center operations and developing training materials, demonstrating a unique blend of technical and interpersonal skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
Languages
Work History
Customer Service Representative
Teleperformance
11.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Colegio Nueva Inglaterra
Bogota, Colombia 05.2001 -
Skills
Complaint resolution
Call center experience
Microsoft Excel
Scheduling
Live chat support
Follow-up skills
Training development aptitude
Timeline
Customer Service Representative
Teleperformance
11.2023 - 02.2024
High School Diploma -
Colegio Nueva Inglaterra
05.2001 -