Nicolas Andres Jimenez Reyes
Bilingual Customer Support And Sales Specialist
Bogota
Overview
6
6
years of professional experience
2
2
Languages
Work History
Medical Interpreter
Nuvo CX
2025.02 - 2025.09
- Facilitated effective communication between healthcare providers and patients in diverse medical settings.
- Interpreted medical terminology accurately to ensure clear understanding and compliance.
- Supported healthcare teams by providing cultural context and sensitivity during patient interactions.
- Maintained confidentiality of patient information while adhering to HIPAA regulations.
Customer Service Representative
Scotiabank
2024.04 - 2024.11
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed customer orders and returns accurately, ensuring timely resolution of issues.
- Collaborated with team members to enhance customer satisfaction and service efficiency.
- Utilized CRM software to track customer interactions and maintain detailed records.
Bartender Trainer
D6 Bar & Lounge
2022.10 - 2024.02
- Trained new bartenders on cocktail preparation and service standards.
- Provide customer service in a fast-paced environment.
- Ensured compliance with health and safety regulations during training sessions.
- Assisted in optimizing bar workflow to improve service efficiency.
Sales Executive
Teleperformance
Bogota, Bogota
2025.09 - 2026.02
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Laboratory Equipment Maintenance
Below Zero Refrigeration
2022.01 - 2022.10
- Performed routine maintenance on laboratory equipment to ensure optimal performance during testing procedures.
- Contributed to a productive laboratory environment by promptly addressing equipment malfunctions and maintenance needs.
- Improved safety measures within the laboratory by implementing proper handling techniques and equipment maintenance protocols, reducing workplace accidents.
Customer Service Representative – Fraud Department (Remote)
Teleperformance / Capital One
2020.07 - 2020.12
- Handled calls and chats to investigate suspicious transactions and assist customers with fraud issues.
- Maintained average response time under 2 minutes during peak hours.
- Achieved a customer satisfaction score (CSAT) of 95% in fraud-related interactions.
Education
Coursera CT - Marketing Research
Digital Marketing & E-commerce
Bogotá, Colombia07.2024
Associate of Arts - Digital Marketing
University Canada West
Vancouver, Canada 2001.05 -
Skills
Strong communication and interpersonal skills
Empathy and active listening
Cultural insight
Interpretation accuracy
Patient assessment
Call management
Video remote services
Timeline
Sales Executive
Teleperformance
2025.09 - 2026.02
Medical Interpreter
Nuvo CX
2025.02 - 2025.09
Customer Service Representative
Scotiabank
2024.04 - 2024.11
Bartender Trainer
D6 Bar & Lounge
2022.10 - 2024.02
Laboratory Equipment Maintenance
Below Zero Refrigeration
2022.01 - 2022.10
Customer Service Representative – Fraud Department (Remote)
Teleperformance / Capital One
2020.07 - 2020.12
Associate of Arts - Digital Marketing
University Canada West
2001.05 -
Coursera CT - Marketing Research
Digital Marketing & E-commerce