Nicolas Andres Jimenez Reyes
Bilingual Customer Support And Sales Specialist
Bogota
Overview
5
5
years of professional experience
2
2
Languages
Work History
Medical Interpreter
Nuvo CX
02.2025 - 09.2025
- Facilitated effective communication between healthcare providers and patients in diverse medical settings.
- Interpreted medical terminology accurately to ensure clear understanding and compliance.
- Supported healthcare teams by providing cultural context and sensitivity during patient interactions.
- Maintained confidentiality of patient information while adhering to HIPAA regulations.
Customer Service Representative
Scotiabank
04.2024 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed customer orders and returns accurately, ensuring timely resolution of issues.
- Collaborated with team members to enhance customer satisfaction and service efficiency.
- Utilized CRM software to track customer interactions and maintain detailed records.
Bartender Trainer
D6 Bar & Lounge
10.2022 - 02.2024
- Trained new bartenders on cocktail preparation and service standards.
- Provide customer service in a fast-paced environment.
- Ensured compliance with health and safety regulations during training sessions.
- Assisted in optimizing bar workflow to improve service efficiency.
Laboratory Equipment Maintenance
Below Zero Refrigeration
01.2022 - 10.2022
- Performed routine maintenance on laboratory equipment to ensure optimal performance during testing procedures.
- Contributed to a productive laboratory environment by promptly addressing equipment malfunctions and maintenance needs.
- Improved safety measures within the laboratory by implementing proper handling techniques and equipment maintenance protocols, reducing workplace accidents.
Customer Service Representative – Fraud Department (Remote)
Teleperformance / Capital One
07.2020 - 12.2020
- Handled calls and chats to investigate suspicious transactions and assist customers with fraud issues.
- Maintained average response time under 2 minutes during peak hours.
- Achieved a customer satisfaction score (CSAT) of 95% in fraud-related interactions.
Education
Coursera CT - Marketing Research
Digital Marketing & E-commerce
Bogotá, Colombia07.2024
Associate of Arts - Digital Marketing
University Canada West
Vancouver, Canada 05.2001 -
Skills
Timeline
Medical Interpreter
Nuvo CX
02.2025 - 09.2025
Customer Service Representative
Scotiabank
04.2024 - 11.2024
Bartender Trainer
D6 Bar & Lounge
10.2022 - 02.2024
Laboratory Equipment Maintenance
Below Zero Refrigeration
01.2022 - 10.2022
Customer Service Representative – Fraud Department (Remote)
Teleperformance / Capital One
07.2020 - 12.2020
Associate of Arts - Digital Marketing
University Canada West
05.2001 -
Coursera CT - Marketing Research
Digital Marketing & E-commerce