Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolai Alvarez

DENVER

Summary

Reliable Customer Engagement Specialist experienced in enhancing sales and client loyalty through effective communication and problem-solving. Delivered high service quality and compliance by operating power tools and managing safety protocols. Dedicated Senior Technician with a strong background in repair, maintenance, and installations, ready to leverage extensive experience in a new role with long-term potential.

Overview

4
4
years of professional experience

Work History

Senior Technician

Valvoline Instant Oil
Northglenn
10.2025 - Current
  • Led team during operations to ensure efficient workflow
  • Trained technicians on service procedures and safety practices.
  • Sold additional services to help the team’s bonus
  • Maintained equipment according to Valvoline's safety and quality standards.
  • Conducted oil changes and routine maintenance for various vehicles.

Maintenance Mechanic Assistant

Self Employed Services
01.2022 - Current

I do regular maintenance on all the vehicles for my family like oil changes brake changes and other things

  • Assisted in troubleshooting mechanical issues and executing routine maintenance tasks to maintain operational efficiency.
  • Utilized hand tools, power tools, measuring devices, and testing equipment for precise diagnosis and effective repairs.

Salesperson

Aptive Environmental
10.2024 - 09.2025
  • Engaged customers to understand their needs and recommend appropriate pest control solutions.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed strong relationships with clients, resulting in repeat business and positive referrals within the community.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Adapted sales techniques based on client interactions to strengthen communication and rapport.
  • Cultivated strong client relationships, driving repeat business and generating positive referrals.
  • Increased sales by actively engaging with customers and effectively addressing their needs.

Crew Member

Chipotle
03.2024 - 05.2025
  • Provided exceptional customer service by actively engaging with guests and addressing inquiries.
  • Took orders, prepared meals, and collected payments.
  • Prepared food items following established recipes and safety guidelines to ensure quality standards.
  • Collaborated with team members to streamline service during peak hours, enhancing customer experience.
  • Collaborated with team members to efficiently serve customers during peak hours.
  • Trained new crew members on operational procedures and customer interaction techniques to ensure consistent service quality.
  • Assisted customers at front counter and drive-thru, ensuring a smooth order process.
  • Processed customer orders, prepared meals according to specifications, and managed payment transactions.

Education

High School Diploma -

Riverdale Ridge Highschool
Thornton, CO

Skills

  • Power tools operation
  • Tool operation
  • Equipment diagnostics
  • System diagnostics
  • Maintenance procedures
  • Safety management
  • Safety compliance
  • Safety protocols
  • Problem-solving abilities
  • Critical thinking
  • Time management
  • Multitasking Abilities
  • Team leadership
  • Team collaboration
  • Team building
  • Client service techniques
  • Customer support
  • Hand-eye coordination
  • Technical training
  • Technical sales support
  • Decision-making
  • Attention to detail
  • Effective communication
  • Excellent communication
  • Active listening
  • Relationship building
  • Safety
  • Maintenance procedures

Languages

  • English
  • Spanish

Timeline

Senior Technician

Valvoline Instant Oil
10.2025 - Current

Salesperson

Aptive Environmental
10.2024 - 09.2025

Crew Member

Chipotle
03.2024 - 05.2025

Maintenance Mechanic Assistant

Self Employed Services
01.2022 - Current

High School Diploma -

Riverdale Ridge Highschool
Nicolai Alvarez